Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tamice Alvarado

Salt Lake City

Summary

Versatile professional with a proven track record in claims investigation and enhancing customer service efficiency at FedEx. Skilled in insurance terminology and assertiveness, I significantly reduced claims processing time. Experienced in diverse roles, including supporting individuals with disabilities, I excel in fast-paced environments, demonstrating both hard and soft skills with a focus on continuous improvement and problem-solving.

Overview

7
7
years of professional experience

Work History

Cargo Claims Agent

FedEx
01.2022 - Current
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
  • Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
  • Ensured accuracy of reserves established for open claims through regular review and adjustment as needed based on emerging facts.
  • Conducted thorough investigations of claims, gathering relevant information from various sources to determine liability and coverage.

Associate

Concentrix
06.2018 - 05.2020

Inbound customer Service answer calls and fix mobile accounts for Spectrum Mobile. Answer calls and help with Medicare Insurance issues for United Healthcare. Learned lots of different computer programs and raise my typing speed and learned how to deal with lots of different customer problems and accounts

Occupational Therapy Nurse

Work Activity Center
03.2018 - 11.2019

Hep Individuals with disabilities learn important life skills by teaching them and working with them everyday on: ASL, Cooking, Handwriting, Taking Care of Ones Self with minimal help.

Education

Associate of Arts - Medical Assistance W/emphasis in Billing And Codin

University of Phoenix
Tempe, AZ

High School Diploma -

Horizonte Instructional School
1234 Main St
06-1999

Skills

  • Claims investigation
  • Assertiveness
  • Insurance terminology
  • Trade policy

Languages

Spanish
Native or Bilingual

Timeline

Cargo Claims Agent

FedEx
01.2022 - Current

Associate

Concentrix
06.2018 - 05.2020

Occupational Therapy Nurse

Work Activity Center
03.2018 - 11.2019

Associate of Arts - Medical Assistance W/emphasis in Billing And Codin

University of Phoenix

High School Diploma -

Horizonte Instructional School
Tamice Alvarado