Christina Burdine
Parthenon,AR
Summary
Claims Agent with experience providing a superior level of customer service and claims assistance to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Maintaining a commitment to company ethics while executing best claims practices to achieve goals.
Overview
6
6
years of professional experience
Work History
Cargo Claims Agent
FedEx
Harrison, AR
10.2021 - Current
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Communicated effectively with diverse clientele, adjusting communication style as needed to suit individual needs and preferences.
- Provided exceptional customer service by responding to inquiries in a timely manner and offering support throughout the claims process.
- Improved customer satisfaction rates by addressing claimant concerns promptly and providing clear explanations of policy coverage.
- Managed high volume caseload, effectively prioritizing tasks to meet deadlines with minimal supervision.
- Supported continuous improvement initiatives within the department by actively participating in brainstorming sessions and contributing constructive feedback.
- Conducted thorough investigations of claims, gathering relevant information from various sources to determine liability and coverage.
- Followed up with customers on unresolved issues.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
Client Service Specialist
Bank OZK
Harrison, AR
05.2019 - 10.2021
- Adhering to bank policies and procedures under FDIC Regulation.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
- Trained new team members on best practices in client services, elevating overall team performance.
- Accepted and processed payments, updated accounts and issued receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Played a key role in the onboarding process for new clients, ensuring they were well-equipped to make full use of our services.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelors - Business Administration
Arkansas State University
Jonesboro, AR08.2021
Associate - Business Management
North Arkansas College
Harrison, AR12.2019
Skills
- Strong Communication Skills
- Well Experienced with Microsoft Office Applications
- Claims Data Analysis
- Customer Service
- Interpersonal Skills
- Decision-Making
- Computer Literacy
- Problem Solving
- Critical Thinking
- Adaptability
- Teamwork
Timeline
Cargo Claims Agent
FedEx
10.2021 - Current
Client Service Specialist
Bank OZK
05.2019 - 10.2021
Bachelors - Business Administration
Arkansas State University
Associate - Business Management
North Arkansas College