Courtney Martin
Ogden,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cargo Claims Agent
FedEx
Salt Lake City, UT
08.2020 - 10.2022
- Assisted customers with any questions or concerns about their claim or package.
- Maintained records of all claims activity including payments made, adjustments, denials, appeals.
- Collaborated with supervisors and managers in order to brainstorm solutions for complex or difficult-to-resolve claims matters.
- Conducted follow up calls to customers to provide updated information regarding their claim to give them the best possible customer experience during a stressful situation.
- Assisted team members with research tasks related to pending claims cases when needed.
Cell Tower Technician
Sorensen Construction Inc
Syracuse, UT
09.2019 - 08.2020
- Interpreted drawings, diagrams and schematics to facilitate the installation process.
- Climbed towers up to 300 feet in height for installation of new hardware or repairs.
- Installed and configured antennas, radios, transmission lines and associated hardware on towers.
Call Center Representative
Home Depot
Ogden, UT
02.2019 - 09.2019
- Processed orders and refunds as needed over the phone.
- Assisted customers in tracking shipments and scheduling same day store deliveries to help customers complete time sensitive projects.
- Scheduled pickups for damaged products delivered and same day delivery product replacements.
Shift Leader
Panda Express
Clinton, UT, UT
07.2017 - 02.2019
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Assisted in training new employees on shift operations.
Cashier
Winegars
Clearfield, UT
07.2016 - 09.2017
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
GED -
Utah State Board of Education
Layton, UT04-2019
Skills
- Bookkeeping
- Issue Resolution
- Excellent written and verbal communication
- Attention to Detail
- Multitasking
- Teamwork and Collaboration
- Analytical Thinking
- Time Management Abilities
Certification
- National Association of Certified Public Bookkeepers (NACPB) Certified
- Quickbooks Certified
- Quickbooks Payroll Certified
Timeline
Cargo Claims Agent
FedEx
08.2020 - 10.2022
Cell Tower Technician
Sorensen Construction Inc
09.2019 - 08.2020
Call Center Representative
Home Depot
02.2019 - 09.2019
Shift Leader
Panda Express
07.2017 - 02.2019
Cashier
Winegars
07.2016 - 09.2017
GED -
Utah State Board of Education
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