Tamie Long
Leesville,SC
Summary
With over 19-years of Medicare work experience, I offer a history of success in customer service, training, and leadership. These skill sets, along with honesty and the ability to adapt, will allow me to support and contribute to the growth and success of Palmetto GBA. I am looking to utilize my skills as a former trainer and coordinator to be considered for the position of Training Manager.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Outreach Training Coordinator
Palmetto GBA
08.2018 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Gathered data about course success and participant experiences to help with future course planning
- Liaised between trainers and course participants
- Created online training program for PCC to be used during bi-weekly/monthly training sessions
- Assessed skill gaps for employees in the PCC and developed training courses to meet identified needs
- Create and send out training alerts, tips, and reminders to the PCC CSAs to assist them with complex issues and how to reduce QA fails
- Assist eLDs as the Subject Matter Expert (SME) for Part B online courses
- Schedule training for CSAs who benefit from additional Focus training
- Attend meetings that focus on training needs based on QA fails and complex claims issues
Training Specialist I
Palmetto GBA
03.2010 - 08.2018
- Developed new training programs such as online courses with the assistance of an eLD
- Conducted Global training for corporate new hires
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Updated and maintained all Part B training materials, job aids, and lesson plans
- Facilitated annual Compliance training
- CSA monitoring to determine courses that may need enhancement or development
- Trained line of business specific new hires
Customer Service Coordinator
Palmetto GBA
04.2008 - 03.2010
- Responded to customer needs through competent customer service and prompt problem-solving
- Supported the PCC by resolving customer issues every day
- Created work instructions
- Facilitated training and coaching sessions
- Monitored the ASA
- Handled supervisor calls (complex issues)
Customer Service Representative
Palmetto GBA
01.2005 - 04.2008
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Resolved beneficiary issues
Customer Service Representative
Kelly Services
05.2004 - 01.2005
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Client Advocate
Babcock
01.2000 - 05.2004
- Assisted and cared for individuals with mental and physical disabilities
- Supported the residents in their work contracts
Order Filler
Do It Best
05.1997 - 01.2000
- Filled orders for various hardware and bulk stores
- Maintained production
Store Manager
Pizza Hut
07.1993 - 05.1997
- Responsible for opening and closing the store
- Made bank deposits
- Managed a minimum of six people per shift
- Performed inventory counts
- Submitted food truck orders
- Delegated assignments
Education
Bachelor of Arts - Communication Studies
Columbia College
Columbia, SC12.2015
Skills
- Focus Group Coordination
- Training Method Development
- Creative Solution Development
- Class Scheduling
- Group Discussion Facilitation
- Coaching and Development
- Compliance Training
- Work Coordination
Certification
- DDI Certified
- Service Mentor Master Coach
- Compliance Certified Trainer
Timeline
Outreach Training Coordinator
Palmetto GBA
08.2018 - Current
Training Specialist I
Palmetto GBA
03.2010 - 08.2018
Customer Service Coordinator
Palmetto GBA
04.2008 - 03.2010
Customer Service Representative
Palmetto GBA
01.2005 - 04.2008
Customer Service Representative
Kelly Services
05.2004 - 01.2005
Client Advocate
Babcock
01.2000 - 05.2004
Order Filler
Do It Best
05.1997 - 01.2000
Store Manager
Pizza Hut
07.1993 - 05.1997
Bachelor of Arts - Communication Studies
Columbia College
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