Tamiea James
Surprise,AZ
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, dedicated employee with strengths in sales, and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
7
7
years of professional experience
Work History
Cashier, Sales Associate
4 SONS CHEVRON
Surprise, AZ
03.2024 - Current
- Handling Money as a Cashier, Pricing items, Restocking, inventory, invoices from other vendors, Making pizza, Prepping (Making marinara sauce from scratch, and pizza dough etc.) Cleaning gas pumps, servicing customers with propane, and taking out trash.
Warehouse Associate
Amazon GYR1
Goodyear, AZ
02.2022 - 04.2024
- Amazon LV1 Associate Job Duties- ‘Stowing’
- Stowing consists of scanning in product into a robot pod before picked by a picker and packed to ship
- Stowers may also cross train into Water Spider who is also responsible for grabbing work off the conveyor line, Water Spiders build pallets or push stacks of work to stowers to be stowed away
- Water Spiders help the management chain by maintaining the workflow on each floor of the building
- This is the first step before becoming a Process Guide which is under a Process Assistant who assists the managers in the building for different departments
- Water Spiders and Process Guides help maintain a smooth shift by supervising each floor of the building to keep a good consistent workflow
- Process Guides also assign and make sure certain floors avoid jams on the conveyor lines after work is brought up from the ship docks.
Certified Trainer, NRO, Bird Specialist, HYPO, MIT
Raising Canes
Surprise, AZ
09.2019 - 09.2022
- Responsible for Educating Guests, Serving Food, Dining Tables, Prep Food & Sauce
- Attend customer needs, Handle Money, Stock Supplies
- Certified Trainer- Train new hires as well as cross train others into other positions
- Teaching trainee’s the background history of Raising canes, how it came about and why it's important to follow the ‘Canes Way’
- Bird Specialist- Train and promote certified trainers into bird specialists
- Train them the ways of managing customer traffic, teaching them the proper ways to cook and marinate chicken, batter, etc
- While following the proper food handling procedures
- Teach them how to manage the kitchen while working with the shift manager to run the shift smoothly by working on what needs to be improved
- This includes food quality, and customer satisfaction in the lobby and Drive thru to improve sales, quality, experience, and serving the food to guests in a timely manner
- HYPO- A crew member who’s been promoted from certified trainer and bird specialists and is working toward building characteristics, finding solutions to help maintain a smooth shift working beside a GM or OM to keep the restaurant maintained and running smoothly on shift
- HYPO’S not only help determine and develop certified trainers but as well as bird specialists before going into a MIT Program to train for management
- Responsibilities may include giving out constructive criticism and feedback to other crew members, inventory of stock/sales, assigning tasks to crew and helping lead the shift to motivate crew and tend to guests
- NRO/ NRO Trainer- NRO Crew members help open new restaurants nationwide
- They help coach other crew members the canes way to make sure staff follow the canes policy and give customers the ultimate experience every time they visit
- MIT- A former Hypo Member who has been promoted to a manager and is officially in management training waiting to be assigned their home store to be a shift manager at that location.
Cashier, Crew Member
Raising Canes
Glendale, AZ
09.2017 - 09.2019
- Prepping, Stocking, Educating Guest, Attending Guest, Handling Money, Expoing Food, Waiting Tables, Cleaning, Organizing, Lot Checks
Education
AA Degree, AGEC Degree -
Estrella Mountain Community College
Avondale, AZ05.2020
Diploma -
Willow Canyon High School
Surprise, AZ05.2016
Bachelor of Arts - Graphic Design & Animation
Huntington University
Peoria, AZSkills
- CPR Trained
- Cash Handling
- POS Systems
- Customer Assistance
- Money Handling
- Staff Mentoring
- Complex Problem-Solving
- Issue Resolution
- Inventory Management
- Cleaning and sanitizing
- Organizational abilities
- Merchandise Restocking
- Product Knowledge
- Order Taking
- Retail Merchandising
- Staff Training
- POS system operations
- Returns processing
- Product Recommendations
- Customer Service
- Inventory Control
Languages
- English, Fluent
- Spanish, Moderate
Timeline
Cashier, Sales Associate
4 SONS CHEVRON
03.2024 - Current
Warehouse Associate
Amazon GYR1
02.2022 - 04.2024
Certified Trainer, NRO, Bird Specialist, HYPO, MIT
Raising Canes
09.2019 - 09.2022
Cashier, Crew Member
Raising Canes
09.2017 - 09.2019
AA Degree, AGEC Degree -
Estrella Mountain Community College
Diploma -
Willow Canyon High School
Bachelor of Arts - Graphic Design & Animation
Huntington University
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