Tamieka Pearson
LOGANVILLE
Summary
Dynamic Government Account Analyst with a proven track record at Motion Recruitment Partners, excelling in data interpretation and client service optimization. Recognized for achieving top performance metrics and delivering tailored solutions through advanced Excel and Salesforce expertise. Strong collaborator, driving impactful results in fast-paced environments while enhancing customer engagement and satisfaction.
Overview
21
21
years of professional experience
Work History
Government Account Analyst
Motion Recruitment Partners
11.2022 - Current
- Partners with Account Manager to support preparation of client renewals and new business quotes.
- Uses strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Utilizes Salesforce to submit cases, opportunities and manage account management dashboard.
- Partners with Contracts Manager and Customer Success team to ensure timely completion of contracts and use of product.
Platinum Customer Customer Care Professional
American Express
04.2021 - 11.2022
- Delivered extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
- Consulted with Card Members to understand their needs and tailored unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
- Added value for customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepened customer engagement and loyalty.
- Analyzed fraud and dispute cases, and shared case outcomes to protect the interests of the organization and customers, both the Card Member and merchants.
- Used tools and resources to identify custom solutions and to anticipate customer needs, in a commitment to maintain a first point of contact resolution.
- Met and exceed performance goals that included, but were not limited to: sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.
Business and Government Account Analyst
Verizon Wireless
02.2005 - 06.2019
- Achieved “Presidential Award" in June 2017 for ranking Top 2% of fulfillment.
- Logistics, order processing, gathered & analyzed complex data, provided customer solutions & recommendations based on thorough analysis.
- Partnered with Account Manager to address areas of improvement and proactively manage service issues in order to maximize customer value.
- Forecasted account needs and metrics based on market and product data
Education
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZSkills
- Data interpretation
- Advanced Excel
- Sales support
- Financial records review
- Salesforce
- Inter-department collaboration
- Client service optimization
Timeline
Government Account Analyst
Motion Recruitment Partners
11.2022 - Current
Platinum Customer Customer Care Professional
American Express
04.2021 - 11.2022
Business and Government Account Analyst
Verizon Wireless
02.2005 - 06.2019
Bachelor of Arts - Business Administration
University of Phoenix
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