Tami J. Maffitt

Continues to fulfill all Director duties as well as:

Serves as advisor to the President-owner and ownership group, providing operational, regulatory and accreditation compliance, and risk‑management guidance to support informed decision‑making and organizational stability.

Provides senior‑level oversight of recertification and continuing education programs serving 50,000+ active certification holders across seven nationally accredited healthcare disciplines.

Supervises and mentors a Continuing Education Development Specialist, setting priorities, identifying process weaknesses, and directing programmatic improvements.

Oversees a team of administrative workers, ensures consistent adherence to accreditation standards, Board policies, internal procedures, and published processing times.

Leads risk identification efforts within recertification and continuing education operations; engages General Counsel as needed to address legal, regulatory, or reputational concerns.

Ensures organization‑wide compliance with accreditation standards by reviewing policies, auditing practices, and advising leadership when business initiatives risk non‑compliance.

Balances accreditation requirements with business objectives, offering principled guidance to owners and Board when operational pressures conflict with regulatory or ethical standards.

Designed and implemented a revised continuing education (CE) audit and review process that reduced average application processing times from 9–13 days to 5–6 days while maintaining full accreditation compliance.

Participates in strategic planning discussions impacting certification lifecycle management, recertification engagement, and long‑term operational sustainability.

Led a team of four responsible for all aspects of recertification and continuing education administration across seven accredited programs.

Designed and implemented a fully online recertification platform, replacing a manual system with a self‑service model that improved user access, shortened turnaround times, and reduced customer service volume.

Conducted broad organizational and process analyses to identify inefficiencies, compliance gaps, and service delivery risks; prepared recommendations and implemented corrective actions.

Developed and instituted formal quality assurance and performance monitoring procedures where none previously existed.

Oversaw relationships with external subject matter experts and continuing education providers, including recruitment, contracting, performance monitoring, and content quality review.

Authored and published internal continuing education courses on general healthcare topics, applying scientific and clinical expertise to ensure accuracy, relevance, and credibility.

Served as primary liaison to the Board of Testing and compliance leadership to develop, revise, and enforce policies aligned with accreditation and regulatory standards.

Functioned as ASCLS P.A.C.E. Administrator, maintaining approved continuing education offerings to meet state licensure and accreditation requirements.

Managed departmental HR functions, including staff training, performance management, and compliance with organizational policies.

Provided transfusion services support for an 800+ bed Level I trauma center.

Worked as an independent self-starter, used judgement to ensure delivery of safe blood products to patients in the absence of laboratory supervisory staff; reported to trauma bays when required for the issuance of emergency blood products; coordinated with and directed teammates for efficient management of massive transfusions and maintenance of blood bank inventory in times of rapid consumption of blood products.

Performed high-complexity blood compatibility laboratory testing for entire hospital and satellite facilities; required time management and workflow planning in combination with proper utilization of test methodologies best indicated for specific patients.

Routinely communicated with physicians and nursing staff concerning any special transfusion requirements for patients; explained the established hospital transfusion indications to fellow medical staff as needed to maintain high quality of care and patient safety.

Performed all scopes of clinical laboratory testing (moderate to high complexity) in a fast-paced reference laboratory that processed over 2,000 lab test requests per day.

Independently directed multiple testing departments during overnight shifts.

Assisted in training as needed for new medical technologists and other laboratorians to ensure release of valid patient results within the published turnaround times.

Performed all manners of routine equipment maintenance, calibration, quality control, and trouble-shooting.

Coordinated patient testing around analyzer downtime and maintenance, often requiring a creative approach and excellent time management skills.