Summary
Overview
Work History
Education
Skills
CERTIFICATIONS & ACHIEVEMENTS
Timeline
DeliveryDriver
Tamika Boler

Tamika Boler

Reno,NV

Summary

Results-driven professional with extensive experience in logistics, warehouse operations, and customer service. Adept at managing complex delivery schedules, optimizing inventory processes, and maintaining a safe, efficient work environment. Recognized for problem-solving, leadership, and a commitment to exceeding expectations.

Overview

23
23
years of professional experience

Work History

Delivery Driver

Spark Driver
02.2020 - Current
  • Safely navigate delivery routes and confirm deliveries with customers.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Achieved 95% on-time delivery rate by meticulously planning routes and managing schedules
  • Consistently exceeded customer satisfaction targets with a proactive approach to service.
  • Ensured safety and accuracy during loading/unloading of packages and goods.

Package Handler

UPS
06.2017 - 09.2020
  • Handled up to 2,000 packages daily maintaining 99% accuracy in sorting and scanning operations.
  • Reduced loading times by 15% through process improvements and teamwork.
  • Ensured compliance with company and safety protocols during package handling.
  • Inspected packages for damages or defects and recorded any issues found.

Fusion Call Center - Technical Support Representative

Fusion Logistics, Inc.
01.2013 - 12.2015
  • Resolved customer issues with Fusion Logistics' software, achieving a 95% resolution rate on first contact.
  • Diagnosed hardware, software, and network problems using advanced diagnostic tools.
  • Maintained comprehensive knowledge of system updates and new features to provide top-tier support.

Rental Agent

Dollar Thrifty Network
01.2009 - 03.2012
  • Processed customer rentals and provided consultations on rental options.
  • Increased rental bookings by 20% through upselling and excellent customer service.
  • Streamlined paperwork processes, reducing transaction time by 10 minutes per customer.

Center Associate

The UPS Store
12.2007 - 12.2009
  • Handled package processing and operated various office equipment.
  • Processed payments in accordance with established procedures.
  • Provided excellent customer service by greeting shoppers, responding to queries and resolving complaints promptly.
  • Improved package handling efficiency by implementing new organizational techniques.
  • Trained new employees on store protocols and equipment usage, enhancing team productivity.
  • Operated point-of-sale computer system accurately and efficiently.
  • Assisted customers with product selection, inquiries, and purchases.

Center Associate

The UPS Store 0054
04.2002 - 08.2005
  • Managed package processing and office equipment operations.
  • Stocked inventory and ordered office and kitchen supplies.
  • Encouraged and improved cross-department internal communication.
  • Maintained front desk to provide positive first impression.
  • Monitored office services mailbox for business support needs and requests.
  • Received and distributed mail, letters and packages.
  • Coordinated support to facilitate general office operations.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Improved package handling efficiency by implementing new organizational techniques.
  • Trained new employees on store protocols and equipment usage, enhancing team productivity.

Education

Undergraduate AAS - Computer Science

Truckee Meadows Community College
Reno, NV

Micro Computer Technology - Office Automation

Associated Technical College
San Diego, CA
05.2003

Skills

  • Logistics & Route Management
  • Inventory Control & Stocking
  • Customer Relationship Management (CRM)
  • Shipping, Receiving, & Packaging
  • Troubleshooting & Technical Support
  • Multitasking & Time Management
  • Safety Compliance & Risk Mitigation
  • Strong Communication & Team Collaboration

CERTIFICATIONS & ACHIEVEMENTS

  • OSHA Safety Certified
  • Employee of the Month (3x) – UPS
  • Advanced Customer Service Training Certification

Timeline

Delivery Driver

Spark Driver
02.2020 - Current

Package Handler

UPS
06.2017 - 09.2020

Fusion Call Center - Technical Support Representative

Fusion Logistics, Inc.
01.2013 - 12.2015

Rental Agent

Dollar Thrifty Network
01.2009 - 03.2012

Center Associate

The UPS Store
12.2007 - 12.2009

Center Associate

The UPS Store 0054
04.2002 - 08.2005

Undergraduate AAS - Computer Science

Truckee Meadows Community College

Micro Computer Technology - Office Automation

Associated Technical College

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Tamika Boler