Tamika Burnett
Detroit,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Live Game Presenter
Evolution
Southfield, USA
07.2022 - 03.2025
- Present live games and engage with and encourage players in a professional manner
Customer Service Representative
Enterprise Holdings
Detroit, USA
02.2022 - 07.2022
- Answering incoming calls to provide customers with information regarding prices also Informing customer of the qualifications to be eligible to rent a vehicle and last but not least checking availability and making a reservation on the selected date and time for pick up
Customer Service Representative
AAA The Auto Club Group
Dearborn, USA
04.2018 - 04.2020
- Answered incoming calls in the road side assistance department. Spotted and located calls when members weren't able to advise where they were. Called and communicated with service providers providing members locations and other account details. Pulled up members account information documented accounts reinstated memberships by taking payments by
Customer Service Representative
Dryer Vent Wizard
Farmington Hills, USA
01.2017 - 03.2018
- Answered Calls gathering customers personal information to book appointments for dryer vent servicing. In addition to this my duties included being logged on to three different databases at a time to also stay on top and reach out to customers who has submitted service request via web submissions.
Customer Service Representative
LogistiCare
Southfield, USA
09.2016 - 11.2016
- Answered calls from members with various state funded insurances. Verified eligibility through the State of Michigan Website. Once eligibility had been confirmed my duties were to collect personal information from the members to get them set up with transportation to and from their appointments. In addition to this I also educated members on covered an non covered services that may or may not have been offered to them via their insurance.
Customer Service Representative/Tech Support
Minacs Aditya Birla
Farmington Hills, USA
01.2015 - 03.2016
- Answered calls promptly and professionally by addressing customer concerns about payments, program information and trouble shooting devices. In addition to this I also assisted when sign ups and taking and processing payments.
Machine Operator
Spartan Staffing Services
Livonia, USA
08.2014 - 12.2014
- Review the job order, entering it into the computer and loading the mail into the machine
- Made sure the machine was on the right scan and that all mail was accounted for
- Other duties were to provide quality assurance by ensuring that each piece of mail had the correct date an postage, the correct envelopes and the correct inserts before loading it on a pallet an taking it to the doc for shipping
Sequencing Associate
Picking
Brownstown, USA
10.2013 - 08.2014
- Printed out work order tickets and pick the proper parts and place them in the sequence order which was specified on that order and prepare them for shipping
Machine Operator
Personnel Unlimited
Warren, USA
10.2010 - 04.2011
- Operated various machines that produced auto parts
- Sprayed finished product
- Checked for defects
- Prepared packages for shipping
Customer Service Associate
Wal-Mart
Roseville, USA
08.2006 - 06.2007
- Greet customers in a friendly matter who approached the service desk with any concerns and empathize with their situation
- Processed returns
- Helped customers locate products and gave information regarding products
Collection Representative
Asset Acceptance
Warren, USA
03.2004 - 06.2005
- Contact clients via email, telephone and or by mail, to collect on accounts that were past due, I was trained to use a very distinctive skip-tracking system to locate clients that have outstanding balance on their accounts
- Prepare accounts for legal review
Education
High school diploma - GED
Skills
- Clerical Experience
- Databases
- Quality Assurance
- Research
- Typing
- Technical Support
Certification
- Insurance Producer License
- Michigan Gaming License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Live Game Presenter
Evolution
07.2022 - 03.2025
Customer Service Representative
Enterprise Holdings
02.2022 - 07.2022
Customer Service Representative
AAA The Auto Club Group
04.2018 - 04.2020
Customer Service Representative
Dryer Vent Wizard
01.2017 - 03.2018
Customer Service Representative
LogistiCare
09.2016 - 11.2016
Customer Service Representative/Tech Support
Minacs Aditya Birla
01.2015 - 03.2016
Machine Operator
Spartan Staffing Services
08.2014 - 12.2014
Sequencing Associate
Picking
10.2013 - 08.2014
Machine Operator
Personnel Unlimited
10.2010 - 04.2011
Customer Service Associate
Wal-Mart
08.2006 - 06.2007
Collection Representative
Asset Acceptance
03.2004 - 06.2005