Tamika Butler
Conway,SC
Summary
Dynamic professional with a proven track record at Blue Cross Blue Shield of SC, enhancing customer satisfaction through effective communication and process improvements. Skilled in data entry and customer engagement, demonstrated ability to exceed performance standards. Expertise in policy interpretation and classroom management, contributing to significant efficiency gains.
Overview
8
8
years of professional experience
Work History
Claims Customer Service Representative
Blue Cross Blue Shield of SC
06.2024 - Current
- Elevated client satisfaction levels through proactive communication of claim status updates and prompt follow-ups on inquiries.
- Gained valuable insights into customer needs through active listening skills, enabling tailored recommendations for additional coverage options that align with their specific requirements.
- Implemented process improvements based on feedback from clients and team members, driving continuous enhancements in efficiency and effectiveness in claims handling.
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Teacher's Assistant
Here We Grow Learning Center
05.2022 - 02.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
Mail Carrier
United States Post Office
09.2020 - 07.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Warehouse Worker
Amazon
10.2019 - 02.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Teacher's Assistant
The Learning Experience
08.2016 - 10.2017
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
Education
High School Diploma -
Job Corps Academy
Edison, United States01.2006
Skills
- Data entry proficiency
- Call Management
- Customer Education
- Policy Interpretation
- Classroom Management
- Data Processing
- Telephone reception
- Customer Engagement
Timeline
Claims Customer Service Representative
Blue Cross Blue Shield of SC
06.2024 - Current
Teacher's Assistant
Here We Grow Learning Center
05.2022 - 02.2023
Mail Carrier
United States Post Office
09.2020 - 07.2021
Warehouse Worker
Amazon
10.2019 - 02.2020
Teacher's Assistant
The Learning Experience
08.2016 - 10.2017
High School Diploma -
Job Corps Academy
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