TAMIKA CALDWELL
NASHVILLE,TN
Summary
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Diligent with solid background in operating and maintaining machinery. Efficiently performed setup, troubleshooting, and routine maintenance tasks to ensure smooth production processes. Demonstrated expertise in machine calibration and adherence to safety protocols.
Diligent with solid background in operating and maintaining machinery. Efficiently performed setup, troubleshooting, and routine maintenance tasks to ensure smooth production processes. Demonstrated expertise in machine calibration and adherence to safety protocols. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Machine Operator
Ingram Content Group LLC
03.2022 - 01.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined production processes for increased efficiency in binding books.
- Increased customer satisfaction by delivering well-crafted, professional-looking bound books.
- Addressed customer inquiries regarding specific binding options or customization requirements.
- Provided support during busy periods, ensuring timely delivery of bound books to clients.
- Adhered to safety guidelines while operating bookbinding equipment, maintaining a safe working environment.
- Maintained high-quality standards with thorough inspection of finished products.
- Collaborated with team members to ensure timely completion of projects and orders.
- Championed sustainable practices by utilizing eco-friendly materials whenever possible in the bookbinding process.
- Developed an organized system for keeping track of project progress, enabling better coordination among team members.
- Recorded relevant job data in daily production logs and required forms, produced activity reports discussed production with supervisors to identify areas in need of improvement.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
Concierge
FREEMAN PROTECTIVE SERVICES
01.2021 - 03.2022
- Company Overview: Company description including website
- Providing terrific troubleshooting, reporting, and problem-solving skills
- Proven history of accuracy and reliability
- Knowledgeable individual with a friendly disposition and desire to work hard
- Able to lift pounds and trained to operate equipment
- Company description including website
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customers on time and in excellent condition.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained the front desk concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Managed daily operations of the concierge desk and monitored staff performance to proactively address inefficiencies.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Supervisor
Holiday Inn Express Hotel
03.2011 - 01.2022
- Trained new employees on front desk operations, ensuring were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicating regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- We collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to a more skilled workforce.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to a more skilled workforce.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented a rewards and recognition program that significantly increased employee engagement and satisfaction.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Sales Administrative Assistant
Red Lion Hotels
01.2020 - 01.2021
- Company Overview: Company description including website
- Assisted in providing excellent planning, problem solving, and communication skills
- Supported high-performance sales teams in identifying customer needs and delivering solutions
- Strong verbal and written communication skills to document sales activities
- Company description including website
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
Education
High School Diploma -
COHN ADULT SCHOOL
Nashville, TN05.2014
Skills
- Excellent communication skills
- Strong organizational skills
- Customer service
- Team building
- Inventory management
- Safety and security procedures
- Time management
- Valid Driver's license
- Clean driving record
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Workplace safety
- Teamwork and collaboration
- Forklift and pallet jack operation
- Quality control
- Manufacturing experience
- Safety compliance
- Quality assurance
- Shipping and labeling
- Manufacturing
- Machinery cleaning
- Production monitoring
- Start up procedures
- Assembly procedures
- OSHA
- Precision measurement
- Mechanical aptitude
Accomplishments
- Achieved through effectively helping with TIME MANAGEMENT.
- Documented and resolved which led to excellent results
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 5 staff members.
Certification
Certified Safety Professional, Board of Certified Safety Professionals, 06/01/16
Timeline
Machine Operator
Ingram Content Group LLC
03.2022 - 01.2023
Concierge
FREEMAN PROTECTIVE SERVICES
01.2021 - 03.2022
Sales Administrative Assistant
Red Lion Hotels
01.2020 - 01.2021
Supervisor
Holiday Inn Express Hotel
03.2011 - 01.2022
Certified Safety Professional, Board of Certified Safety Professionals, 06/01/16
High School Diploma -
COHN ADULT SCHOOL
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