Summary
Overview
Work History
Education
Timeline
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Tamika Hawkins

Summary

Dynamic and results-oriented professional with extensive experience at Progressive, adept in effective communication and negotiation. Demonstrated leadership in managing claims and mentoring teams, ensuring efficient resolutions and customer satisfaction. Excelled in multitasking and leveraging advanced technical skills to achieve optimal outcomes.

Overview

7
7
years of professional experience

Work History

CL Claims Generalist

Progressive
05.2023 - Current
  • Investigates and determines insurance policy coverage and the extent of liability concerning loss or damages involving Commerical auto claims, using discretion and independent judgment
  • Coordinates electronic copy, email, and phone communications for efficient claims processing, issuing payment as appropriate
  • Sets conditions for prompt and accurate damage assessments, including vehicle relocation for inspection and repair.
  • Interviews, collects and documents information from customers, agents and witnesses
  • Reviews police reports, medical information, and other data when appropriate
  • Interprets commercial policies and endorsements, analyzes information gathered to determine how and if coverage applies
  • Delivers excellent customer service during both inbound and outbound interactions.
  • Ensured accurate assignment of coverage and liability through negotiations with customers and claimant carriers.
  • Cooperated with diverse groups within the organization to achieve superior output.
  • Supported onboarding reps with targeted mentorship.

Subrogation Generalist

Progressive
02.2022 - 05.2023
  • Facilitated settlements with attorneys, insureds, and claimant carriers to resolve medical subrogation liens.
  • Manages inventory
  • Files intercompany arbitration if negotiations cannot be reached
  • Collects facts and supports for treatment and liability if being disputed
  • Provides customer service to customers while taking inbound calls and making outbound contacts
  • Recognize and applies appropriate case law or statutes for subrogation based off their state law guidelines
  • Supported onboarding by training and mentoring new hires.

Centralized Support Rep SR

Progressive
12.2020 - 02.2022
  • Prepares files for Subrogation/Arbitration/Suit
  • Reviews claims and/or invoices and issue payments accordingly
  • Handles some inbound/outbound calls to adverse carriers, field claims, draft verification, customer, vendors, attorneys, courts, or financial institutions
  • Processes incoming Electronic File Folder (EFF) action items using multiple internal and external systems, gathers any documentation needed to aid in claims resolution, including but not limited to recorded phone calls, internet chat sessions, legal documentation and transcriptions
  • Reviews and determines eligibility of claims for subrogation

Centralized support rep

Progressive
07.2019 - 12.2020
  • Obtain liability, payment, and bodily injury statuses from other carriers and attorneys.
  • Following up with UM adjusters to ensure the claim is closed, or referred correctly.
  • Facilitated skill development of new follow-up reps with comprehensive mentoring.
  • Managed team questions related to file handling.
  • Cross skilled during low inventory in claims, CRM, mail and inventory clean up

Agent support rep

Allstate
05.2018 - 05.2019
  • Assisted agents with customer retention by answering policy related questions such as billing, status of account and coverage
  • Working with other departments to correct policy information and gain additional information to convey to agents
  • Analyzing and sorting information given to determine the appropriate resolution or appropriate area to handle
  • Reviewing coverages and claim info with agents

Education

UNIVERSITY OF TOLEDO
Toledo Ohio

Timeline

CL Claims Generalist

Progressive
05.2023 - Current

Subrogation Generalist

Progressive
02.2022 - 05.2023

Centralized Support Rep SR

Progressive
12.2020 - 02.2022

Centralized support rep

Progressive
07.2019 - 12.2020

Agent support rep

Allstate
05.2018 - 05.2019

UNIVERSITY OF TOLEDO

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Tamika Hawkins