Tamika Hill
Summary
Customer service and operations professional with 10+ years of experience in hospitality, retail, logistics, and team leadership. Skilled in resolving customer concerns, de-escalating difficult situations, handling high-volume environments, and providing friendly, efficient service. Known for strong communication, problem-solving, attention to detail, and the ability to remain calm under pressure while creating a positive customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service & Operations Associate
EZ Clean Laundry
East St.Louis, IL
05.2016 - Current
- Provided friendly customer assistance with machine operation, payments, service questions, and general concerns.
- Resolved customer complaints, payment issues, and equipment-related concerns professionally and efficiently.
- Processed cash and electronic transactions, refunds, and payment discrepancies with accuracy.
- Monitored facility conditions, supplies, equipment, and safety standards to support smooth daily operations.
- Assisted multiple customers simultaneously while maintaining a clean, organized, and welcoming environment.
Shift Manager
Walgreens
East St.louis
06.2025 - 05.2026
- Supervised daily store operations, balancing customer service, cash handling, and staff coordination to maintain smooth workflows.
- Resolved escalated customer concerns, billing issues, and operational challenges while maintaining exceptional customer service standards.
- Trained and coached team members on company policies, digital tools, and customer engagement strategies.
- Handled scheduling, inventory management, and compliance tasks while multitasking effectively in a fast-paced environment.
- Led store operations during high-volume periods while ensuring service standards, productivity, and customer satisfaction goals were met.
Assistant General Manager
Courtyard Marriott
Chesterfield, MO
03.2023 - 05.2025
- Managed daily hotel operations while providing personalized service and assistance to guests throughout their stay.
- Resolved escalated guest concerns, billing issues, special requests, and service recovery situations with professionalism and empathy.
- Coordinated with multiple departments to address guest needs quickly and maintain smooth operations during high-volume periods.
- Trained and supported team members on hospitality standards, communication, safety procedures, and customer service expectations.
- Remained calm and solution-focused during time-sensitive situations while maintaining a positive guest experience.
Transportation Associate
Amazon Warehouse
Edwardsville, IL
06.2021 - 01.2023
- Supported high-volume transportation and logistics operations while maintaining accuracy, safety, and productivity standards.
- Resolved shipment discrepancies and operational issues through troubleshooting, communication, and sound judgment.
- Worked effectively in a fast-paced, deadline-driven environment with frequently changing priorities.
- Used digital systems to track shipments, verify information, and maintain accurate operational records.
- Collaborated with team members to keep operations running efficiently and meet time-sensitive service goals.
Shift Manager
ALDIS INC.
St Louis, MO
02.2018 - 04.2021
- Led daily store operations while maintaining efficient, friendly customer service during high-volume periods.
- Resolved customer questions, complaints, payment concerns, and service issues quickly and professionally.
- Trained and supported 25+ employees on customer service, safety, operational procedures, and workplace standards.
- Coordinated staffing and daily assignments to maintain efficient operations and timely customer service.
- Handled cash management, opening and closing procedures, inventory, and operational responsibilities with accuracy.
Shift Manager
DOLLAR TREE
Fairview Heights, IL
08.2016 - 02.2018
- Supervised daily store operations while assisting customers and maintaining an organized, welcoming environment.
- Developed strong customer relationships and resolved complaints and service concerns professionally.
- Handled cash transactions, refunds, inventory, and daily operational responsibilities accurately.
- Trained new employees on customer service expectations, store procedures, safety, and operational standards.
- Maintained productivity and service standards while managing multiple priorities in a fast-paced environment.
Education
Associate of Science - Biology
ST LOUIS COMMUNITY COLLEGE
01.2022
Skills
- Customer Service & Guest Relations
- Team Leadership & Employee Development
- Conflict Resolution & De-escalation
- Scheduling & Workforce Management
- Operations Management
- Communication & Passenger Assistance
- Safety & Compliance
- Microsoft Office Suite
- Problem Solving & Decision Making
- Cash Handling & Billing Resolution
Timeline
Shift Manager
Walgreens
06.2025 - 05.2026
Assistant General Manager
Courtyard Marriott
03.2023 - 05.2025
Transportation Associate
Amazon Warehouse
06.2021 - 01.2023
Shift Manager
ALDIS INC.
02.2018 - 04.2021
Shift Manager
DOLLAR TREE
08.2016 - 02.2018
Customer Service & Operations Associate
EZ Clean Laundry
05.2016 - Current
Associate of Science - Biology
ST LOUIS COMMUNITY COLLEGE