Tamika Hislop
Hyde Park,NY
Summary
MBA-trained healthcare professional with leadership experience in clinical operations, patient access, and practice management. Proven ability to improve patient flow, optimize workflows, and support revenue cycle performance in high-volume healthcare settings. Skilled in team leadership, KPI management, and process improvement to enhance both patient outcomes and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Practice Coordinator
Nuvance Health
Kingston, NY
05.2023 - Current
- Manage electronic health records to ensure accuracy and compliance with healthcare regulations.
- Facilitate communication between medical staff and patients to enhance service delivery and satisfaction.
- Implement office procedures that improved workflow and streamlined administrative tasks.
- Monitor inventory levels of medical supplies, ensuring timely procurement for uninterrupted operations.
- Train new staff on practice management software to ensure consistent use across the team.
- Collaborated with healthcare providers to coordinate patient referrals and follow-up appointments effectively.
- Coordinated staff training sessions to improve customer service skills and increase job satisfaction.
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Direct Support Professional
OPWDD
Wassaic, NY
09.2015 - Current
- Facilitated daily living activities to enhance individual independence and quality of life.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans.
- Monitored client progress and adjusted support strategies to ensure optimal outcomes.
- Assisted individuals with developmental disabilities in social skills development and community integration.
- Advocated for clients' rights and needs within care settings, promoting self-advocacy skills.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
Assistant Store Manager
Childrens Place Inc.
Yonkers, NY
10.2010 - 08.2015
- Led daily operations, ensuring exceptional customer service and store presentation.
- Developed and implemented training programs for new staff to enhance productivity and engagement.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly to meet customer demand.
- Coordinated promotional events, driving traffic and increasing overall sales performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Master of Science - Healthcare Management
SUNY Empire State College
Saratoga Springs, NYBachelor of Science - Business, Management And Economics
SUNY Empire State College
Saratoga Springs, NYSkills
- Healthcare Operations
- Patient Access & Experience
- Revenue Cycle Support
- KPI & Performance Management
- Process Improvement
- Practice management
- Staff development
- Regulatory Compliance
- Data Analysis
- Strategic Planning
- HIPAA compliance
- Electronic health records
Certification
- Certified Patient Access Specialist (CPAS)
- Mental Health First Aid
- CPR/AED/First Aid
Timeline
Medical Practice Coordinator
Nuvance Health
05.2023 - Current
Direct Support Professional
OPWDD
09.2015 - Current
Assistant Store Manager
Childrens Place Inc.
10.2010 - 08.2015
Master of Science - Healthcare Management
SUNY Empire State College
Bachelor of Science - Business, Management And Economics
SUNY Empire State College