Hi, I’m
Tamika Humphrey
Buffalo,NY
Overview
15
years of professional experience
Work History
Kaleida Health
Assistant Business manager of Primary clinics
09.2023 - Current
Job overview
- Creating daily assignments
- Payroll
- Manage and assist front desk staff
- Assist with creation and management of provider schedules
- Create employee schedules and assist with management of workforce need
- Assist operations manager with meetings by taking notes and providing information
- Holding staff meetings
- Administering disciplines according to contract
- Assist with managing schedule of operations manager
Kaleida Health
Medical Assistant
08.2015 - 09.2023
Job overview
- Greeting patients
- Checking patients in and out
- Register patients by obtaining insurance documentation and identification
- Verifying insurance using Kiics, Healthenet, and Availity
- Obtaining proper consents
- Escort patient to treatment rooms
- Obtained vitals and medical history
- Clean rooms and prepare rooms for clinic
- Order supplies
- Scanning of documents
- Making appointments and providing referrals
- Reviewing ROI documentation and releasing records according to Federal and Kaleida Policy
- Answering phones and relaying messages to the proper personnel via messaging platform
- Assisting patients and visitors with wayfinding in the hospital and adjoining building
Kaleida Health
Environmental Services Aide
11.2013 - 08.2015
Job overview
- Cleaning assigned department
- Pulling trash
- Mopping floors
- Cleaning all surfaces according to policy
- Ensuring rooms are sanitized for the next patient
- Full time position - 40 hours weekly
Magnacare, Sykes Enterprises
Customer Service Representative
11.2012 - 11.2013
Job overview
- I provided providers with assistance with processed and unprocessed claims
- Explained fee schedules and provided coverages for various benefits
- Assisted members with explaining coverages, copays, and coinsurances
- I reviewed claims for proper processing and assisted providers with resubmitting claims for incorrectly processed claims
- Sent claims for review if there were discrepancies between the fee schedule and the processed claims per the member
- Full time position - 40 hours weekly
Ally Bank, Sykes Enterprises
Customer Service Representative
06.2010 - 11.2012
Job overview
- Opening, maintaining, and closing customer accounts via incoming calls
- Educating prospective and current customers about products, options, and the bank
- Floor support and Team Lead in the absence of a supervisor
- Corresponding with customers via email regarding their accounts and bank policy
- Researching customer accounts regarding banking errors
- Customer Service Representative - MagnaCare
- Corresponding with physicians and office staff regarding the status of medical claims and appeals
- Researching medical claims and sending to the correct department for adjustment/reprocessing if necessary
- Floor Support – Taking escalated calls from members and providers
- Quoting benefits and eligibility for physicians and members
- Full time position - 40 hours weekly
Timeline
Assistant Business manager of Primary clinics
Kaleida Health
09.2023 - Current
Medical Assistant
Kaleida Health
08.2015 - 09.2023
Environmental Services Aide
Kaleida Health
11.2013 - 08.2015
Customer Service Representative
Magnacare, Sykes Enterprises
11.2012 - 11.2013
Customer Service Representative
Ally Bank, Sykes Enterprises
06.2010 - 11.2012
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