Tamika Jackson
Ontario,Ohio
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Drug and Alcohol Counselor
Family Life Counseling
Mansfield, OH
05.2017 - Current
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
- Provided counseling and support to clients with drug and alcohol abuse issues.
Customer Service Representative
StarTek
Mansfield, OH
09.2012 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Receptionist
Catalyst
Mansfield , Ohio
07.2010 - 08.2012
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Bachelor of Arts - Psychology
Ohio State University Mansfield
Mansfield, OH12.2009
Skills
- Electronic Charting
- Managing Referrals
- Clinical Assessments
- Case Notes
- Individual counseling
- Goal Setting
- Clinical Documentation
- Active Listening
Timeline
Drug and Alcohol Counselor
Family Life Counseling
05.2017 - Current
Customer Service Representative
StarTek
09.2012 - 06.2017
Medical Receptionist
Catalyst
07.2010 - 08.2012
Bachelor of Arts - Psychology
Ohio State University Mansfield
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