To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Drug and Alcohol Counselor
Family Life Counseling
Mansfield, OH
2017.05 - Current
Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Developed individual treatment goals based on history and diagnosis.
Facilitated group and individual therapy in outpatient setting.
Provided counseling and support to clients with drug and alcohol abuse issues.
Customer Service Representative
StarTek
Mansfield, OH
2012.09 - 2017.06
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Receptionist
Catalyst
Mansfield , Ohio
2010.07 - 2012.08
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Education
Bachelor of Arts - Psychology
Ohio State University Mansfield
Mansfield, OH
12.2009
Skills
Electronic Charting
Managing Referrals
Clinical Assessments
Case Notes
Individual counseling
Goal Setting
Clinical Documentation
Active Listening
Timeline
Drug and Alcohol Counselor
Family Life Counseling
2017.05 - Current
Customer Service Representative
StarTek
2012.09 - 2017.06
Medical Receptionist
Catalyst
2010.07 - 2012.08
Bachelor of Arts - Psychology
Ohio State University Mansfield
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