Summary
Overview
Work History
Education
Skills
Timeline
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Tamika Jackson

Ontario,Ohio

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Drug and Alcohol Counselor

Family Life Counseling
Mansfield, OH
05.2017 - Current
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Developed individual treatment goals based on history and diagnosis.
  • Facilitated group and individual therapy in outpatient setting.
  • Provided counseling and support to clients with drug and alcohol abuse issues.

Customer Service Representative

StarTek
Mansfield, OH
09.2012 - 06.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Medical Receptionist

Catalyst
Mansfield , Ohio
07.2010 - 08.2012
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.

Education

Bachelor of Arts - Psychology

Ohio State University Mansfield
Mansfield, OH
12.2009

Skills

  • Electronic Charting
  • Managing Referrals
  • Clinical Assessments
  • Case Notes
  • Individual counseling
  • Goal Setting
  • Clinical Documentation
  • Active Listening

Timeline

Drug and Alcohol Counselor

Family Life Counseling
05.2017 - Current

Customer Service Representative

StarTek
09.2012 - 06.2017

Medical Receptionist

Catalyst
07.2010 - 08.2012

Bachelor of Arts - Psychology

Ohio State University Mansfield

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Tamika Jackson