Tamika Kemp
Jonesboro
Summary
Experienced Benefits Operations Specialist with 15+ years supporting U.S. health and welfare programs across complex, multi-site organizations. Proven expertise in benefits administration, vendor management, compliance (FMLA, ADA, STD/LTD, QMCSO), billing reconciliation, and annual enrollment. Known for accuracy, process improvement, and trusted partnership with HR leaders and vendors.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Benefits Operations Specialist II
Summit Materials, LLC (Quikrete Company)
01.2024 - Current
- Manage weekly, bi-weekly, and monthly vendor billing and invoicing for Health & Welfare benefits, ensuring accuracy and timely funding.
- Administer Medical, Dental, Vision, Life, and HSA contributions with precise reconciliation.
- Serve as Lead Project Specialist for Annual Enrollment, overseeing testing, rate validation, reporting, and Benefits Guide updates.
- Partner with vendors, brokers, and HR leadership on plan design, compliance, and year-end transitions.
- Process death claims and Qualified Medical Child Support Orders (QMCSOs).
- Develop and maintain SOPs to improve efficiency and consistency across benefits processes.
- Developed and implemented training programs for new staff, improving onboarding effectiveness.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
- Generated reports detailing findings and recommendations.
Benefits Operations Specialist II
Argos USA
04.2022 - 12.2023
- Administered STD, LTD, ADA, and FMLA programs with weekly compliance reporting.
- Managed HDHP with HSA plans, maintaining 100% funding accuracy.
- Led dependent eligibility audits and QLE reviews to strengthen compliance.
- Conducted benefits orientations and provided ongoing employee education.
- Collaborated with vendors to improve plan design and system compliance with CBAs.
- Supported wellness initiatives and served as backup for 401(k) processing.
- Evaluated customer needs and feedback to drive product and service improvements.
- Advised HR Managers and field leadership on benefits policies, procedures, and compliance with state and federal guidelines.
- (Title progression; responsibilities expanded)
Benefits Specialist
Argos, USA
06.2015 - 04.2022
- Managed employee benefits enrollment and communicated program details effectively.
- Analyzed benefit plan data to ensure regulatory compliance and accuracy.
- Developed training materials for staff regarding benefits administration procedures.
- Streamlined benefits processes, improving efficiency in claims handling.
- Provided expert guidance on benefits options to employees and management.
- Collaborated with HR teams to enhance overall employee experience with benefits offerings.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Built relationships with vendors to foster quality service delivery.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
- Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
- Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
- Reduced benefits-related inquiries to HR by creating detailed FAQs and resource materials for employees.
- Coordinated with insurance companies to resolve disputes, ensuring employees received entitled benefits.
Human Resources Assistant
Argos USA
04.2014 - 05.2015
- Implemented employee engagement initiatives to enhance workplace morale and retention.
- Streamlined administrative processes for HR functions, improving overall efficiency of operations.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Partnered with third-party administrator (TPA) to manage STD, LTD, and FML claims.
- Coordinated background checks and drug screenings for regional offices to meet hiring requirements.
- Supported HR Managers and field staff with day-to-day HR administrative tasks across multiple divisions.
Contract Employee
Imerys (Via Axiom /Staffing
04.2013 - 04.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed logistics for monthly off-site training courses, ensuring smooth scheduling and execution.
- Actively participated in contract negotiations, supporting HR leadership with documentation and coordination.
- Coordinated and maintained the company’s Summer Internship Program, including recruitment, onboarding, and program activities.
- Conducted phone interviews, coordinated on-site interviews, prepared new hire paperwork, and facilitated background screenings.
- Entered and updated employee records in ADP Enterprise HRIS, including onboarding and account maintenance.
- Prepared and processed management staff expense reports with accuracy and timeliness.
- Supported recruitment and hiring logistics for exempt, non-exempt, and temporary employees, including interview coordination and travel arrangements.
- Assisted with planning and delivering new employee welcome sessions, enhancing onboarding experience.
Benefits Operations Administrator
Aon (Formerly Hewitt Associates)
04.2010 - 12.2012
- Resolved complex healthcare benefits issues impacting enrollment and eligibility.
- Conducted compliance testing and system audits following integrations.
- Produced monthly client reports and resolved escalations within 24 hours.
- Processed high-volume employee data changes and conducted dependent audits.
HR Processing Assistant
Hewitt Associates
04.2008 - 04.2010
- Processed benefit enrollments, terminations, billing, and direct payments.
- Generated operational and statistical reports for clients and leadership.
- Resolved Medicare Part B and stipend-related benefit issues.
Human Resources Assistant
Encompass Group, LLC
05.2004 - 01.2008
- Administered benefits, FMLA, Workers’ Compensation, and OSHA compliance.
- Supported payroll, annual enrollment, vendor management, and HR reporting.
Education
No Degree - Human Resources Management
Strayer University
Morrow, GASkills
- Benefits Administration (Medical, Dental, Vision, Life, STD/LTD, FMLA, ADA)
- Vendor Billing & Reconciliation
- Annual Enrollment Leadership
- HDHP & HSA Administration
- Compliance (CBA, Federal & State Regulations)
- Employee & HR Support
- SOP Development & Process Improvement
- HRIS Systems (PeopleSoft, ADP, Benefits Platforms)
- Reporting & Audits
- Process documentation
- Teamwork and collaboration
- Relationship building
Accomplishments
- Used Microsoft Excel to develop STD tracking spreadsheets.
- Managed the Dependent Audit process of newly eligible dependents and Qualifying Life Event (QLE) participants ensuring policy compliance which resulted in a reduction of ineligible dependents in coverage. Saving the company $3,490.00 for each dependent removed totaling $513,030.00.
- Successfully worked with Human Resources team to create the companies first National Policies and Procedures Employee Handbook.
- Created Benefit Information videos that assisted HR Leadership with New Hire questions and inquiries.
Certification
- Mental Health First Aid
- Antitrust & Competition Law
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchPersonal development programsWork from home optionTimeline
Benefits Operations Specialist II
Summit Materials, LLC (Quikrete Company)
01.2024 - Current
Benefits Operations Specialist II
Argos USA
04.2022 - 12.2023
Benefits Specialist
Argos, USA
06.2015 - 04.2022
Human Resources Assistant
Argos USA
04.2014 - 05.2015
Contract Employee
Imerys (Via Axiom /Staffing
04.2013 - 04.2014
Benefits Operations Administrator
Aon (Formerly Hewitt Associates)
04.2010 - 12.2012
HR Processing Assistant
Hewitt Associates
04.2008 - 04.2010
Human Resources Assistant
Encompass Group, LLC
05.2004 - 01.2008
No Degree - Human Resources Management
Strayer University