Tamika Lewis
Stockbridge,GA
Summary
Skilled administrative professional with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ER Registrar
Crestwood Medical Center
Huntsville , AL
04.2023 - Current
- Answered patient questions regarding registration and insurance processes.
- Provided assistance to patients in completing necessary forms for admission.
- Updated demographic information on existing patient accounts as requested by physicians or nurses.
- Ensured compliance with all federal, state, and local regulations related to healthcare privacy laws.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted in training new registrars on departmental policies and procedures.
- Resolved discrepancies between billing systems and hospital coding requirements.
Medical Scheduler
Endocrine Specialists of Atlanta
Atlanta , GA
12.2016 - 04.2023
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Trained new employees on proper procedures for scheduling appointments and entering data into EHR system.
- Reviewed insurance information with patients and processed copays.
Referral Coordinator
JSA HealthCare Partners
Atlanta , GA
07.2013 - 12.2016
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
Patient Care Supervisor
Golden Crest Assisted Living
Stockbridge , GA
06.2009 - 07.2013
- Developed and implemented patient care policies and procedures that ensured quality patient care.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
- Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.
- Recruited, hired and trained new medical and facility staff.
Education
High School Diploma -
Forest Park High School
Forest Park, GA06-1998
Patient Care Technician - Advanced Career Training
Fortis/Medix College
Atlanta, GaSkills
- Airway Management
- Compassionate Care
- IV Insertion
- Diagnostic Testing
- Trauma management
- Quality Improvement
Certification
- Certified Nursing Assistant (CNA)
- First Aid Certification
- Patient Care Technician Certification (PCTE) – National Healthcareer Association.
- Health Insurance Portability and Accountability Act Training Certificate-HIPAA Exams, Inc.or equivalent providers.
- CPR/AED Certification
- OSHA Certified
- Registered Medical Assistant (RMA) - American Medical Technologists.
Timeline
ER Registrar
Crestwood Medical Center
04.2023 - Current
Medical Scheduler
Endocrine Specialists of Atlanta
12.2016 - 04.2023
Referral Coordinator
JSA HealthCare Partners
07.2013 - 12.2016
Patient Care Supervisor
Golden Crest Assisted Living
06.2009 - 07.2013
- Certified Nursing Assistant (CNA)
- First Aid Certification
- Patient Care Technician Certification (PCTE) – National Healthcareer Association.
- Health Insurance Portability and Accountability Act Training Certificate-HIPAA Exams, Inc.or equivalent providers.
- CPR/AED Certification
- OSHA Certified
- Registered Medical Assistant (RMA) - American Medical Technologists.
High School Diploma -
Forest Park High School
Patient Care Technician - Advanced Career Training
Fortis/Medix College
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