Emily Ellis
Livingston,TX
Summary
Dynamic ER Registrar with proven expertise at Hospitality Health ER in enhancing patient experiences and ensuring compliance with HIPAA regulations. Skilled in insurance verification and data entry, I excel in fast-paced environments, demonstrating strong organizational and communication skills to streamline patient flow and improve service efficiency.
Overview
1
1
Certification
6
6
years of professional experience
Work History
ER Registrar
Hospitality Health ER
Tyler, TX
04.2025 - Current
- Verified patient information and insurance details for accurate registration.
- Coordinated patient flow to ensure efficient service in a fast-paced environment.
- Responded to patient inquiries and provided necessary information promptly.
- Collaborated with team members to enhance overall patient experience and satisfaction.
- Collaborated with other departments such as laboratory, radiology, and pharmacy when verifying patient information.
- Maintained electronic health records for compliance with hospital policies.
- Trained new staff on registration procedures and hospital protocols effectively.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Managed sensitive information while adhering to confidentiality guidelines at all times.
Administrative Assistant
Altus Lumberton Hospital
Lumberton, TX
01.2024 - Current
- Screens phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members to enhance communication efficiency
- Handles sensitive information with utmost confidentiality, ensuring data integrity and compliance with privacy standards
- Responds to client inquiries promptly, delivering accurate information and directing them to appropriate department/personnel for swift assistance
- Acted as the primary point of contact for visitors/guests, greeting them professionally and addressing their needs during their time at the office.
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Verified insurance details for patients to ensure coverage and eligibility. and collecting copays and remaining balances on PT account.
Receptionist
Paradise wellness med spa
Beaumont, TX
03.2023 - 12.2023
- Checked clients in and out, ensuring accurate record-keeping and smooth transitions.
- Handled phone calls, providing information and assistance to clients efficiently.
- Confirmed appointments
- Processed monetary transactions at front desk, maintaining accuracy and security.
- Cleaned front desk
- Sorted and organized laundry items for processing.
Cashier
Cavender's Boot City
Beaumont, TX
05.2021 - 03.2022
- Executed customer transactions at checkout, ensuring accurate processing and efficient service.
- Maintained cleanliness of registers, tables, and dressing rooms to enhance customer experience.
- Cleared trash from designated areas to maintain a tidy and welcoming environment.
- Responded to incoming phone inquiries
Cook
Spurger Mini Mart
Spurger, TX
05.2020 - 07.2020
- Prepared and cooked various fried food items in a fast-paced kitchen environment.
- Performed thorough cleaning of kitchen equipment and work areas to maintain hygiene standards.
- Removed trash from kitchen and dining areas to maintain cleanliness and organization.
- Washed and sanitized dishes and utensils in a high-volume kitchen setting.
Education
High school diploma -
West Hardin High School
Batson, TX05-2022
Skills
- Safe work practices
- Microsoft Office
- Retail math
- Schedule management
- Customer support
- Appointment scheduling
- Patient service
- Client services
- Networking fundamentals
- Conflict management
- Filing
- Math
- Grammar knowledge
- Written communication
- Insurance verification
- Analysis skills
- Medical records
- Hospitality
- Retail sales
- English
- Attention to detail
- Healthcare collaboration
- Claim denial management
- Microsoft Word
- Patient intake processing
- Problem management
- Cashiering
- Organizational skills
- Clerical experience
- Medical office experience
- Phone etiquette
- Processing cash transactions
- Billing reconciliation
- Sales
- Medical claims submission
- Data entry
- Records management
- Cash Handling
- Insurance medical billing
- Correspondence handling
- Front Desk
- HIPAA compliance
- Computer operation
- QuickBooks
- Communication skills
- Multitasking
- Customer service
- Computer skills
- Windows
- Financial transaction processing
- Beer knowledge
- Microsoft Excel
- Google Workspace
- Accounts Payable
- Technical Proficiency
- POS systems
- Driving
- Technical support
- Medical administrative support
- Time management
- Numeracy
- Customer issue escalation
- Administrative experience
- Patient engagement strategies
- Guest services
- HIPAA compliance
- Clinical documentation
- Patient health education
- Medical documentation
- Childcare
- Writing skills
- End-of-day balancing
- Office management
- Dental receptionist
- Medical scheduling
- Clean workspace maintenance
- Managing patient records
- Decision making
- Loan processing
- Microsoft Outlook
- Multi-line phone systems
- Teamwork
- Research
- GPS
- Basic math
- Medical receptionist
- Compliance with health regulations
- Order taking
- Cleaning
- HIPAA
- Laundry
- Medical billing specialist
- Billing follow-up
- Call center
- Medical terminology
- Computer literacy
- Food service
- Sanitation procedures adherence
- Patient engagement
- Customer communication
- Office experience
- Medical record management
- Anatomy knowledge
- Typing
- Discussion facilitation
- Microsoft Powerpoint
- Pediatric patient interaction
- Medical data entry
Certification
- CPR Certification
- First Aid Certification
- Driver's License
- Food Handler Certification
- TABC Certification
- Non-CDL Class C
- AED Certification
Languages
English
Timeline
ER Registrar
Hospitality Health ER
04.2025 - Current
Administrative Assistant
Altus Lumberton Hospital
01.2024 - Current
Receptionist
Paradise wellness med spa
03.2023 - 12.2023
Cashier
Cavender's Boot City
05.2021 - 03.2022
Cook
Spurger Mini Mart
05.2020 - 07.2020
High school diploma -
West Hardin High School