Tamika Maxwell
Atlanta,GA
Summary
Experienced transportation professional with over 20 years in providing safe and efficient services across public transit, airport shuttles, and passenger assistance. Skilled in vehicle operation, customer service, and ensuring passenger comfort and safety. Adaptable, reliable, and committed to delivering exceptional service in fast-paced environments.
Overview
25
25
years of professional experience
Work History
APA Wheelchair Assistant
UNIFI, Inc.
Atlanta, GA
09.2021 - Current
- Assisting Passengers with Mobility Needs: Provide compassionate and safe assistance to passengers with mobility challenges, ensuring smooth transitions to and from the gate, aircraft, and transportation vehicles.
- Wheelchair Operation: Safely operate wheelchairs, ensuring the comfort and safety of passengers while transporting them to designated areas, including gates and boarding areas.
- Coordination with Airline and Ground Staff: Communicate effectively with airline staff and ground personnel to ensure timely and efficient assistance for passengers requiring wheelchair services.
- Adherence to Safety and Health Protocols: Follow all safety, health, and sanitation guidelines while assisting passengers, including ensuring proper handling of equipment and maintaining a safe environment.
Professional Bus Operator
MARTA
Atlanta, GA
05.2002 - 05.2021
- Safe Vehicle Operation: Operate transit vehicles in a safe and efficient manner while adhering to traffic laws, transit regulations, and MARTA’s operational guidelines.
- Customer Assistance: Provide excellent customer service by assisting passengers, including those with disabilities, with boarding, deboarding, and securing mobility devices when needed.
- Schedule Adherence: Ensure timely arrival and departure according to established schedules while navigating assigned routes.
- Incident Management: Respond appropriately to emergencies, mechanical issues, or passenger incidents by following MARTA’s safety and reporting protocols.
Driver
Park Space Shuttle
College Park, GA
09.1999 - 06.2000
- Passenger Transportation: Safely transport passengers to and from designated locations, such as airport terminals, while maintaining punctuality and route efficiency.
- Luggage Assistance: Assist passengers with loading and unloading luggage, ensuring a smooth and customer-friendly experience.
- Vehicle Maintenance: Conduct pre-trip and post-trip inspections to ensure the shuttle is in safe operating condition and report any mechanical issues promptly.
- Customer Service: Provide courteous and professional interactions with passengers, addressing questions or concerns and ensuring a pleasant travel experience.
Education
Diploma - Medical Assitant
Georgia Medical Institute
College Pk, Ga07-1998
High School -
Joseph E. Brown High School
Atlanta, GA01.1991
Skills
- Efficient Multitasking
- Attention to Detail
- Strong Interpersonal Skills
- Analytical Thinking
- Effective Communication
- Customer Service Professional
Timeline
APA Wheelchair Assistant
UNIFI, Inc.
09.2021 - Current
Professional Bus Operator
MARTA
05.2002 - 05.2021
Driver
Park Space Shuttle
09.1999 - 06.2000
Diploma - Medical Assitant
Georgia Medical Institute
High School -
Joseph E. Brown High School
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