Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peggy Young-Page

Forest Park,GA

Summary

Courteous Passenger Service Agent boasting 6 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Friendly Wheelchair Agent possessing positive attitude and in-depth knowledge of boarding and disembarking procedures. Accommodating individual with 6 years of experience assisting elderly, sick and injured passengers to and from assigned gates. Comfortable lifting up to 125 pounds and handling personal passenger luggage and baggage. Dedicated APA professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

APA Wheelchair

Unifi
Atlanta, GA
10.2017 - Current
  • Located and read airport monitors to determine arrival and departure information.
  • Transported over 5 passengers per 5 hour in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Escorted handicapped passengers from terminal to aircraft.

APA Wheelchair (international)

Air Serve
Atlanta, CA
06.2015 - 11.2017
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Adhered to social distancing protocols and wore mask or face shield
  • Assisted over 6 passengers in 8 hours.

Office Manager

Page Trucking Inc
Forest Park, GA
01.2005 - 01.2015
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts and generated reports for company database.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained computer and physical filing systems.
  • Prepare invoices and updated government records.

Education

Associate of Arts - Education

Georgia Military College - Milledgeville
Milledgeville, GA
06.2006

GED -

J.E. Brown High School
Peeple St Atlanta Ga.
04.2000

Skills

  • Mobility Assistance
  • Traveler Escorting
  • Easing passengers when uncomfortable
  • Insuring their safe timely transport from gate to gate
  • Wheelchair operations
  • Securing wheelchairs

Timeline

APA Wheelchair

Unifi
10.2017 - Current

APA Wheelchair (international)

Air Serve
06.2015 - 11.2017

Office Manager

Page Trucking Inc
01.2005 - 01.2015

Associate of Arts - Education

Georgia Military College - Milledgeville

GED -

J.E. Brown High School
Peggy Young-Page