Tamika Mclaughlin
Fayetteville,NC
Summary
Positive and enthusiastic costumer service skills, eager to contribute to team success providing my hard work ethics and upbeat personality. Focus on detail and excellent organizational skills. Provide Positive leadership skills to all team members. Clear understanding of task and training multiple skills. Motivated to learn, achieve, grow and flourish in any industry.
Efficient Cleaning Supervisor known for high productivity and completing tasks swiftly. Specialize in staff training, inventory management, and quality control measures to maintain impeccable cleanliness standards. Excel in communication, leadership, and problem-solving skills, ensuring smooth operation of cleaning teams.
Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments.
Experienced Cleaning Supervisor with background in overseeing both commercial and residential cleaning operations. Possess strong leadership skills, ability to manage team members effectively, and commitment to maintaining high standards of cleanliness. Known for implementing efficient cleaning protocols, ensuring customer satisfaction, and improving overall operational productivity. Demonstrated success in fostering a positive work environment and coaching staff on best practices in cleaning procedures.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
Work History
Cleaning Supervisor
Sparkle cleaning and sanitation services
Fayetteville , NC
01.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Analyzed data from surveys and feedback forms to identify ways to improve service quality and efficiency.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Conducted daily inspections of cleaning staff to ensure tasks were completed according to standards.
- Stripped, sealed and polished floors.
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
- Monitored building security and safety by locking doors or avoiding hazards.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Kept business entrances clean, tidy and professional in appearance.
- Sanitized frequented areas and equipment using approved supplies.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Used steam equipment to periodically clean upholstery and carpeting.
- Labeled and properly stored chemicals, equipment and cleaning products.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Kept records of daily tasks performed on job log sheets.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Trained new employees on company policies and procedures.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Maintained positive working relationship with fellow staff and management.
Warehouse Shipping Clerk Supervisor
FCI Philadelphia
03.2021 - 05.2024
- Receive loads, stock, inventory
- Prepared paperwork pertaining to and prior to the shipment of goods
- Assembled pallets for shipment while maintaining and adjusting organization in shipping area to accommodate incoming production
- Guided and trained new employees in the procedures and expectations of packaging goods properly and how to be successful in achieving their daily quotas
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Assisted in loading and unloading of trucks with a forklift or other material-handling equipment as needed.
Supervising Manager
Big Lots Stores, Inc.
Fayetteville
05.2014 - 03.2021
- Implemented strategies to improve customer satisfaction ratings from surveys conducted by the company.
- Delegated work to staff, setting priorities and goals.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Maintained records of attendance, leave balances, salaries, bonuses.
- Lead daily stand-up meetings with team members to review tasks assigned for the day.
- Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Coordinated resources across departments to ensure maximum efficiency in meeting deadlines.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and maintained relationships with key stakeholders to support business objectives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created and managed budgets for travel, training, and team-building activities.
Costumer Service Supervisor
K-Mart
Fayetteville, NC
10.2007 - 05.2014
- Maintain accurate records of costumer interactions and transactions
- Resolve costumer issues and complaints effectively and efficiently
- Manage high volumes of inbound and outbound calls
- Create daily sale reports that outlines profits and any losses
- Trained/ managed employees
- Supported team members by assisting them with their tasks when needed.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Managed team of customer service representatives to ensure high-quality support.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Evaluated and authenticated returns, exchanges and voids.
- Interpreted and explained work procedures and policies to brief staff.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Computed balances, totals or commissions to support accounting team.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Recruited, interviewed and selected employees to fill vacant roles.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Education
Certificate - Serv Safe Certification
Philadelphia Community College
Philadelphia, PA02-2022
CQIA Certificate -
PHILADELPHIA Community College
Philadelphia, PA01.2022
GED -
Wake Technical Community College
01.2006
Skills
- Management
- Sales
- Marketing
- Customer Service
- Supervising
- Training Employees
- Problem Solving
- Conflict Resolution
- Verbal Skills
- Networking
- Communication
- Organization
- Leadership
- Chemical handling
- Task delegation
- Recruitment and hiring
- Workload prioritization
- Health and safety
- Scheduling and planning
- Supply coordination
- Invoicing
- Client relations
- Ordering cleaning supplies
- Task assignment
- Cleaning practices
- Mopping and buffing floors
- Customer service
- Employee engagement
- Vendor management
- Sanitation standards
- Staff motivation
- Cleaning and sanitation
- Safety training administration
Timeline
Cleaning Supervisor
Sparkle cleaning and sanitation services
01.2024 - Current
Warehouse Shipping Clerk Supervisor
FCI Philadelphia
03.2021 - 05.2024
Supervising Manager
Big Lots Stores, Inc.
05.2014 - 03.2021
Costumer Service Supervisor
K-Mart
10.2007 - 05.2014
Certificate - Serv Safe Certification
Philadelphia Community College
CQIA Certificate -
PHILADELPHIA Community College
GED -
Wake Technical Community College