Tamika Moffatt
Erie,PA
Summary
Dedicated customer service professional motivated to create and maintain exceptional customer satisfaction and contribute to the company's goals and success. Ability to actively listen and engage customers to establish good rapport and resolve any concerns while adhering to company rules and regulations.
Overview
28
28
years of professional experience
Work History
Delivery Driver
Amazon/Veterans Delivery Workforce
Erie, PA
07.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Documented mileage, deliveries, pickups, customer issues and damages.
Patient Care Technician
Voices For Independence
Erie, PA
03.2017 - 07.2021
- Delivered quality direct and indirect patient care to meet psychosocial, physical and general care goals, assisting patients with activities of daily living and encouraging independence.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Maintained current clinical knowledge by participating in hands-on patient care.
- Followed company standards for patient care and support.
- Interacted with patients, family members and physicians to coordinate and inform regarding patient care.
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and attending appointments.
Merchandiser
Lawrence Merchandising Services
Erie, PA
09.2016 - 11.2019
- Worked with store managers to optimize promotions.
- Manage and set up a wide variety of products in major retail and grocery chains.
- Effectively manage time to complete route in a efficient and timely manner.
- Create and maintain positive professional relationships with store managers and their teams.
- Professionally interact with customers and answer any questions or concerns they may have.
- Accurately record and report completed projects online.
- Deal with any issues within the scope of my authority.
- Advise company of any concerns or issues in a timely manner.
Certified Hemodialysis Technician
DaVita
Erie, PA
07.2013 - 09.2016
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
- Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Performed routine quality control and safety checks on all equipment.
Contract Cleaner at General Electric
Advanced Property Systems
Erie , PA
05.2010 - 11.2013
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Used time management and efficient cleaning methods to meet deadlines.
Assistant Store Manager
Dollar General
Erie , PA
06.2000 - 10.2002
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff.
Call Center Customer Service Representative
Teletron
Erie, PA
01.1996 - 08.1998
- Maintained accurate and current customer account data with digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Education
Associates Degree - Medical Assistant
Erie Business Center
Erie, PA05.2005
High School Diploma -
East High School
Erie, PA06.1994
Skills
Customer Service Orientated
Accuracy and Attention to Detail
Strong Verbal & Communication Skills
Problem Solving
Microsoft Office Proficiency
Caring and Compassionate
Time Management Skills
Multi-tasking Ability
Flexible
Self-Motivated
Organizational Skills
Goal Orientated
Timeline
Delivery Driver
Amazon/Veterans Delivery Workforce
07.2021 - Current
Patient Care Technician
Voices For Independence
03.2017 - 07.2021
Merchandiser
Lawrence Merchandising Services
09.2016 - 11.2019
Certified Hemodialysis Technician
DaVita
07.2013 - 09.2016
Contract Cleaner at General Electric
Advanced Property Systems
05.2010 - 11.2013
Assistant Store Manager
Dollar General
06.2000 - 10.2002
Call Center Customer Service Representative
Teletron
01.1996 - 08.1998
Associates Degree - Medical Assistant
Erie Business Center
High School Diploma -
East High School