Tracy Wells

Optimized time management, organization, and attention to detail to efficiently acquire and deliver client orders and packages.

• Responsibilities included use of my professional customer service skills using both soft skills and probing questions to get to the main issue and deliver a complete solution to the customers needs. This position not only required the use of my customer service skills but also my sales ability by setting appointments, doing outbound follow ups and adding on services and products. I excelled in this position and was always able to exceed sales quota while still maintaining time constraints, productivity goals and most importantly customer satisfaction.

• Responsibilities included use of my professional customer service skills using both soft skills and probing questions to get to the main issue and deliver a complete solution to the customers needs. This position not only required the use of my customer service skills but also my sales ability by setting appointments, doing outbound follow ups and adding on services and products. I excelled in this position and was always able to exceed sales quota while still maintaining time constraints, productivity goals and most importantly customer satisfaction.

• Using my professional customer service skills I assisted motorists with the collection of their toll fares and providing information on prepaid services. Responsibilities included operation of POS, cash handling and auditing, performing shift reports including cash drops and end of day reporting ensuring the smooth operation of multiple tolls locations.

• Assisting at risk clients with daily living activities including transportation to appointments, pharmacy and grocery stores. Other responsibilities included personal hygiene, meal preparation, activities, physical therapy, light housekeeping as well as making genuine connections and building a relationship with each of my clients by showing them compassion and empathy.

• Responsibilities included use of my professional customer service skills using both soft skills and probing questions to get to the main issue and deliver a complete solution to the customers needs. This position not only required the use of my customer service skills but also my sales ability by setting appointments, doing outbound follow ups and adding on services and products. I excelled in this position and was always able to exceed sales quota while still maintaining time constraints, productivity goals and most importantly customer satisfaction.