Brandi Roberts
Philadelphia,PA
Summary
Successful experience providing customer service with ability to solve problems, handle special requests, and ensure satisfaction. Hardworking Environmental Services Housekeeper with background in medical housekeeping services and strong work ethic. Managed housekeeping team in large hospital complex for 3 years. Excellent communications skills and high cleanliness standards leading to outstanding results.
Overview
11
11
years of professional experience
Work History
Environmental Services Housekeeper
Chestnut Hill Hospital-Philadelphia, PA
05.2022 - 04.2024
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in work environment.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Documented and reported necessary facility and building repairs observed.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Activities Aide
Willow Terrace Nursing and Rehabilitation Center-Philadelphia, PA
10.2021 - 01.2023
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
- Developed creative, customized therapeutic programs that addressed unique patient interests and abilities.
- Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
- Communicated regularly with family members about resident participation levels, providing updates on progress and overall wellbeing.
- Engaged residents through events, small groups, and personal attention.
- Maintained detailed records of resident participation in activities, ensuring accurate progress tracking and reporting.
Teacher's Aide
Anointed Hands Child Development Center-Philadelphia, PA
05.2021 - 09.2021
- Instruct children in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other child development facility
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
- Assisted teachers with supervision and care of group of 16 children.
- Graded assignments and reported individual progress to teacher.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Gas Station Attendant/Cashier
Speedway LLC-Philadelphia, PA
01.2020 - 09.2020
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Ensured customer satisfaction by providing friendly service and accurate information on products.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Daycare Teacher Aide
personal touch-Philadelphia, PA
05.2013 - 01.2020
- Instruct children in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other child development facility
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Curriculum Development
Education
High school or equivalent -
Germantown High School
Philadelphia, PA06.2007
Skills
- Organizational Skills
- CPR/First Aide
- Time Management
- Excellent customer service skills
- Housekeeping
- OSHA Compliance
- Growth Mindset
Timeline
Environmental Services Housekeeper
Chestnut Hill Hospital-Philadelphia, PA
05.2022 - 04.2024
Activities Aide
Willow Terrace Nursing and Rehabilitation Center-Philadelphia, PA
10.2021 - 01.2023
Teacher's Aide
Anointed Hands Child Development Center-Philadelphia, PA
05.2021 - 09.2021
Gas Station Attendant/Cashier
Speedway LLC-Philadelphia, PA
01.2020 - 09.2020
Daycare Teacher Aide
personal touch-Philadelphia, PA
05.2013 - 01.2020
High school or equivalent -
Germantown High School
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