Tamika Overbey
Colorado Springs,CO
Summary
Dynamic and results-driven professional with extensive experience at CSAA Insurance Group as a Casualty Claims Specialist. Proven ability to negotiate settlements and evaluate medical records, leveraging strong analytical skills and exceptional customer service. Licensed Insurance Adjuster proficient in Microsoft Excel, dedicated to enhancing team performance and client satisfaction.
Overview
14
14
years of professional experience
Work History
Casualty Claims Specialist
CSAA Insurance Group
Colorado Springs, CO
07.2017 - Current
- Determine insurance coverage and Liability
- Process Injury claims
- Evaluate Medical records and bills for settlement
- Negotiate with claimants and Attorney’s
COVID-19 Contact Tracer
CSAA
Colorado Springs, CO
07.2020 - 04.2021
- Complete data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes
- Assisted the leadership team with new hires and training
- Contact individuals to discuss the importance of isolating to avoid the spread of Covid19
Inbound Remote Member Care Rep
Nordstrom Rack Hautelook
Los Angeles, CA
11.2016 - 07.2017
- Assisting Members with making purchases
- Providing outstanding service to members
- Assisting members with web support
- Checking Order Status's for Members
- I was CSAT team Captain for #1 Team
- Assisting with email/chat team when needed
- Corresponding with members via email at times
Remote Intake Specialist
eviCore Healthcare
Colorado Springs, CO
09.2015 - 06.2016
- Assisting Dr
- Offices with prior authorizations
- Providing outstanding service to patients
- Contacting insurance companies to verify patient coverages for procedures
- Patients’ appointment scheduling for CT Scans and MRI
- Assisting Dr
- Offices with stat PA approvals
- Completing opening and closing tasks
- Completing faxed authorizations from several Dr
- Offices daily
Intake Supervisor
Startek Health
Colorado Springs, CO
05.2013 - 08.2015
- Leading an award-winning customer service team
- Supervising 16 Customer Service Agents
- Creating and implementing coaching plans to assist each agent's progressive growth
- Monitoring each agent's performance and providing feedback
- Issuing corrective action as needed
- Completing opening and closing tasks
- Completing daily payroll procedures
Call Center Supervisor
Alorica
Colorado Springs, CO
04.2011 - 05.2013
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings
- Facilitated individual coaching sessions with CSRs to realign productivity goals
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Assisting with Loss Prevention Team
- Monitoring calls and giving feedback
- Assisting Agents taking Escalated calls
- Basic Tech support for Verizon Products
- Assisting with billing issues
Education
Business Administration - Business Administration
University of Arizona Global Campus
06-2026
High School -
Union High School
Tulsa, Ok05.1997
Some College -
Tulsa Community College
Tulsa, OkSkills
- Microsoft Excel
- PowerPoint
- Licensed Insurance Adjuster
Timeline
COVID-19 Contact Tracer
CSAA
07.2020 - 04.2021
Casualty Claims Specialist
CSAA Insurance Group
07.2017 - Current
Inbound Remote Member Care Rep
Nordstrom Rack Hautelook
11.2016 - 07.2017
Remote Intake Specialist
eviCore Healthcare
09.2015 - 06.2016
Intake Supervisor
Startek Health
05.2013 - 08.2015
Call Center Supervisor
Alorica
04.2011 - 05.2013
Business Administration - Business Administration
University of Arizona Global Campus
High School -
Union High School
Some College -
Tulsa Community College
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