Teri Simmons
Saint Louis,MO
Summary
Motivated and results-driven professional with over 15 years of customer service experience, eager to make build meaningful relationships, and make a difference through contributions toward company goals.
Overview
13
13
years of professional experience
Work History
Casualty Claims Specialist
American Family Insurance Company
04.2012 - 01.2019
- Managed inventory of over 30 claims, while answering incoming calls, placing outgoing calls, and follow-up with customers.
- Reduced claims processing time with thorough documentation and effective communication with involved parties.
- Streamlined claims handling processes for increased productivity and customer satisfaction.
- Provided exceptional customer service, addressing policyholder concerns and answering questions in a timely manner.
Subject Matter Expert
UnitedHealthcare
08.2005 - 12.2011
- Enhanced customer satisfaction by promptly addressing and resolving complex issues regarding benefits and pharmacy claims.
- Collaborated with cross-functional teams to initiate prior authorizations.
- Managed approximately 90 incoming calls per day.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT02.2023
High School Diploma -
Jennings Senior High School
Saint Louis, MO1995
Skills
- Problem Resolution-Recognize problems or potential problems, take ownership, find resolutions, and implement resolution
- Collaboration-Work well with others to achieve company goals and streamline processes
- Call Management-Naturally control call in order to stay on task and provide great customer experience
- Communication-Great listener, able to communicate information and ideas clearly and efficiently
References
References available upon request.
Timeline
Casualty Claims Specialist
American Family Insurance Company
04.2012 - 01.2019
Subject Matter Expert
UnitedHealthcare
08.2005 - 12.2011
Bachelor of Science - Health Information Management
Western Governors University
High School Diploma -
Jennings Senior High School
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