Tamika Parsons
7792 Antler Cv East Cordova,TN
Summary
Experienced professional with strong leadership and relationship building skills.
Overview
17
17
years of professional experience
Work History
Senior Branch Manager
Memphis Public Library City of Memphis
Memphis , TN
2022.06 - Current
- Oversaw a one million dollar construction project of the newly renovated Historic Orange Mound Library
- Recruited, hired and encouraged permanent staff and volunteer workers.
- Managed and maintained building operations for (17,000 sq. ft) the Orange Mound Library
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Managed multiple projects with competing deadlines simultaneously.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and implemented library policies, procedures and programs.
- Coordinated volunteers in assisting with shelving books, organizing shelves and performing other duties within the library environment.
- Served as a liaison between local schools, businesses and government agencies to promote library services.
- Managed budgets related to purchasing new books, supplies and equipment.
Branch Manager
Memphis Public Library
Memphis , TN
2020.06 - Current
- Managed and maintained building operations for the North Branch library (9,300 sq. ft.) that averages about 30,000 visitors annually
- Oversaw operation of closed-circuit security system and provided necessary support to protect personnel and physical assets.
- Managed budget allocations, material selection and collection development.
- Prepared reports and financial statements regarding grant funded programs.
- Collaborated with community leaders and public agencies to promote programs within community.
- Managed communications via social media and media relations.
- Produced programming for various age groups (youth, adults and seniors) focusing on literacy, STEAM, career development, physical fitness and life skills.
- Worked with key stakeholders, and executed a large-scale project to engage a big piece of the strategic plan.
- Received grants and donations for library technology, programs and facility upgrades which totaled 24,000.
Librarian 1
Memphis Public Library
Memphis , TN
2019.04 - 2020.06
- Explain use of library equipment, resources, and services, and provide information about library policies
- Manage and train new hires in duties such as programming, customer service and basic library duties related to their job title
- Manage and update the library’s social media page to ensure maximum exposure to programming
- Lead instructor for our LEGO Mindstorm Camps
- Responsible for the operation of the library in the absence of the manager
- Collaborate with schools, non-profit organizations and community organizations to plan and develop programming such as STEAM, college readiness and self help programs
- Supervise and mentor summer interns
- Plan and deliver in-house programs weekly as well as during community outreach events
- Director of the Due South Memphis Podcast show
Library Assistant Teen Services
Memphis Public Library
Memphis , TN
2014.06 - 2019.04
- Responsible for teen programming and activities
- Developed and initiated new ways to get teens involved in the library
- Monitored the lending of reserved course material
- Reshelved books to maintain a neat and tidy reading area
- Troubleshoot technical problems with library computers and other technology
- Maintained complete and accurate records of all library transactions
- Met with non-profit and community organizations to discuss suitable programming for the community
Supervisor
Elvis Presley Enterprises Inc.
Memphis , TN
2011.04 - 2014.05
- Supervised team of over 30 employees
- Interviewed, hired and trained new employees
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
- Prepared and managed work schedules, vacation and sick time accurately
- Performed yearly evaluations and reviews for employees
- Prepared payroll for personnel
- Designed and suggested new display ideas to improve accessibility to merchandise
- Initiated a program that standardized employee training that led to an increase of customer satisfaction
- Maintained a high level of confidentiality
- Resolved customer and employee complaints
Merchandise Team Lead
Elvis Presley Enterprises Inc.
Memphis , TN
2007.04 - 2010.06
- Answered guests questions regarding merchandise and pricing
- Organized store merchandise to promote a visual appealing environment
- Assisted in training new leads and associates and provided backup when needed
- Maintained a positive attitude to make the guests shopping experience memorable and pleasant
- Updated pricing and signage to complete product displays and educate customers
Education
Bachelor of Science - Education
University of Memphis
Memphis, TN05.2011
Skills
- Problem-solving
- Staff training and development
- Customer service-oriented
- Verbal and written communication
- Organizational skills
- Teamwork
- Safety protocol
- Staff supervision
- Cost and budget analysis
Accomplishments
- Graduated in April 2018 from the Library Leadership Development Program (I-Lead)
- Employee of the month July 2019
- Yalsa 2019 scholarship recipient
- Management 101 graduate 2022
- Grant funding from Target Inc. to enhance teen center
- Teen Innovation Center grand opening which was featured on local news station
- Innovative virtual programs during COVID pandemic
- Created Outreach with Juvenile Court
- Trained teen staff regarding Lego camps and podcasting
Timeline
Senior Branch Manager
Memphis Public Library City of Memphis
2022.06 - Current
Branch Manager
Memphis Public Library
2020.06 - Current
Librarian 1
Memphis Public Library
2019.04 - 2020.06
Library Assistant Teen Services
Memphis Public Library
2014.06 - 2019.04
Supervisor
Elvis Presley Enterprises Inc.
2011.04 - 2014.05
Merchandise Team Lead
Elvis Presley Enterprises Inc.
2007.04 - 2010.06
Bachelor of Science - Education
University of Memphis
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