Tamika Veeney
Culpeper
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Waste Connections Inc.
02.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Personal Care Assistant
A Kind & Caring Home Care
09.2020 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Plow and Hearth
04.2015 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Entry Clerk
Anacomp
10.2007 - 03.2015
- Completed data entry tasks with accuracy and efficiency.
- Entered data by inputting alphabetic and numeric information using established procedures.
- Stored completed documents in appropriate locations.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Education
High School Diploma -
Culpeper County High School
Culpeper, VA06-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Office Suite
Timeline
Customer Service Representative
Waste Connections Inc.
02.2023 - 09.2024
Personal Care Assistant
A Kind & Caring Home Care
09.2020 - 02.2023
Customer Service Representative
Plow and Hearth
04.2015 - 09.2020
Data Entry Clerk
Anacomp
10.2007 - 03.2015
High School Diploma -
Culpeper County High School
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