Summary
Overview
Work History
Education
Skills
Timeline
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Tamika Walker

Baltimore,MD

Summary

Driven Legal Assistant with five years of experience. Strong leader, organized, dependable, skilled at multitasking and prioritizing tasks to complete projects on time. Committed to learning, willingness to take on added responsibilities to meet team goals and facilitate growth. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Legal Assistant

Slocumb Law Firm
05.2022 - Current
  • Work alongside attorneys and fellow legal assistants on personal Injury cases and legal processes.
  • Conduct legal research, compiled/organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
  • Provide valuable training and support to new staff members as needed, fostering a collaborative work culture that promoted professional growth for all team members.

Field Market Manger

Self Employed/Independently Contracted
02.2003 - Current
  • Implement strategic marketing campaigns for improved brand recognition and customer acquisition.
  • Engage in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Coach sales team members in effective selling strategies and closing techniques.
  • Coordinate with external vendors for timely delivery of promotional materials while managing budgets effectively.

Resolutions Customer Service Representative

Friedman, Framme & Thrush, PA
08.2019 - 05.2022
  • This lawfirm handles clients for Legal Shield and requires a high level of professionalism, attention to detail and outstanding customer service skills.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on opportunities and company benefits.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Total Loss Adjuster

Toyota Financial Services /Aerotek
08.2017 - 10.2018
  • Presenting and clearly explaining Total loss policy options to clients based on their needs and goals
  • Develop productive working relationships with car dealers, loan processors and other business partners in the community
  • Prepare necessary paperwork to process total loss insurance claims Process Gap claim applications, corrections, title release and warranty cancellations
  • Processed over a 100 calls daily, managed quality communication, customer support and product representation for each client.

Education

Associate of Arts - Marketing

The Community College of Baltimore County
Catonsville, MD

Skills

    • Microsoft Office
    • LexisNexis
    • Case File Management
      • Office Management
      • Notary Public
      • Case Summaries/Demands

Timeline

Legal Assistant

Slocumb Law Firm
05.2022 - Current

Resolutions Customer Service Representative

Friedman, Framme & Thrush, PA
08.2019 - 05.2022

Total Loss Adjuster

Toyota Financial Services /Aerotek
08.2017 - 10.2018

Field Market Manger

Self Employed/Independently Contracted
02.2003 - Current

Associate of Arts - Marketing

The Community College of Baltimore County

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Tamika Walker