Tamika Williams
Winterville,NC
Summary
Dynamic Store Manager with a proven track record at Journeys Shoes, excelling in customer service and team leadership. Enhanced sales performance through strategic merchandising and effective training. Skilled in inventory management and problem-solving, fostering a motivated team environment that consistently improved customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Journeys Shoes
Greenville,NC
07.2023 - Current
- Oversaw daily store operations, ensuring high customer satisfaction and efficient service.
- Managed inventory levels, conducted regular stock audits, and optimized product placement.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented promotional strategies to enhance sales performance during peak seasons.
- Developed staff schedules to align with customer flow and operational needs.
- Resolved customer inquiries and complaints to maintain positive shopping experiences.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Supervisor
Bath and Body
Greenville,NC
03.2021 - 07.2023
- Supervised daily operations and ensured compliance with company policies and procedures.
- Trained and mentored team members to enhance productivity and service quality.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Implemented visual merchandising strategies to improve customer engagement and sales.
- Streamlined scheduling processes, aligning workforce availability with peak business hours.
- Collaborated with management on strategic initiatives to enhance operational effectiveness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Butter Ball
Team Leader
Mount Olive,NC
2017 - 11.2020
- Trained junior staff in etiquette and service standards to uphold quality.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Clean and organize daily, cutting utensils
- Kept up with proper utensil usage hourly
- Assured that all proper PPE was being correctly, worn and clean
Education
High School Diploma - Basic Studies
Hostos Community College
Bronx, NY05.2012
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Customer service management
Training and mentoring
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Recruitment and hiring
Team motivation
Timeline
Store Manager
Journeys Shoes
07.2023 - Current
Supervisor
Bath and Body
03.2021 - 07.2023
Butter Ball
Team Leader
2017 - 11.2020
High School Diploma - Basic Studies
Hostos Community College