Tamika Wilson
Benson,NC
Summary
Results-driven professional known for delivering exceptional productivity and efficiency. Possesses expertise in conflict resolution, data entry, and customer relationship management, leading to consistently positive outcomes. Strong communication and problem-solving skills enhance customer experiences while effectively navigating various challenges. Committed to leveraging these competencies in a dynamic environment that prioritizes client satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Virtual Health Solutions
03.2021 - 10.2023
- Delivered exemplary support to healthcare professionals and patients, addressing inquiries and concerns swiftly.
- Efficiently managed and resolved patient issues, enhancing satisfaction.
- Streamlined processes with internal departments, enhancing service delivery.
- Improved first-call resolution rate by 15% through effective troubleshooting.
- Implemented effective performance tracking methods, leading to a 25% increase in productivity.
- Streamlined the customer complaint system, reducing resolution times by 40%.
Customer Support Specialist
Conduent
Remote
06.2019 - 01.2021
- Formulated and executed strategies to boost departmental grievance resolution.
- Handled 40+ inbound calls per day, ensuring high levels of customer satisfaction.
- Enhanced service operations by handling multiple tasks simultaneously.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
AAS - Psychology
Cape Fear Community College
Wilmington, NC03.2013
Skills
- Customer Issue Resolution
- Detailed Call Logging
- Leadership
- Complaint resolution
- Microsoft Office Proficiency
- Issue Resolution
- Software troubleshooting
- Client relationship building
- Empathy and patience
- Remote Work Efficiency
- Proficient in CRM Tools
- Strong Verbal Skills
Timeline
Customer Service Specialist
Virtual Health Solutions
03.2021 - 10.2023
Customer Support Specialist
Conduent
06.2019 - 01.2021
AAS - Psychology
Cape Fear Community College