Tamikah McCluney Eaddy
North Las Vegas,NV
Summary
Customer Service Professional with 10+ years of proven ability to establish rapport with clients. Respected builder and leader of customer-focused teams; implemented a shared, enthusiastic commitment to customer service as a driver of company goals achieved.
Expertise includes:
- Retail Operation Management
- Effective Marketing & Sales Strategies
- Staff Motivation & Mentoring
- Complaint Handling & Resolution
- Enthusiastic developer of good relations with clientele
- Detail-oriented in all facets of the work environment
Recently added aviation experience as a Customer Service Agent with Worldwide Flight Services through Frontier Airlines, assisting passengers with check-in, managing secure and efficient bag drop processes, and performing gate agent duties to ensure smooth boarding and flight operations.
Overview
8
8
years of professional experience
Work History
Airline Customer Service Agent
Worldwide Flight Services
Las Vegas, NV
03.2024 - Current
- Advised passengers of any changes or delays in their scheduled flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Greeted passengers and provided information about departure and arrival times.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Performed check-in procedures for both domestic and international flights.
Warehouse Worker
Amazon
North LAs Vegas, NV
05.2023 - 10.2024
- Verified accuracy of incoming shipments against purchase orders.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected incoming shipments for damage or discrepancies.
- Maintained accurate inventory records using computerized tracking systems.
- Followed established guidelines for picking orders accurately.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Collections Account Manager
Barclays
Henderson, NV
04.2022 - 12.2022
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Developed and improved procedures for collection of past due amounts.
- Updated accounts with documentation of interactions and current information.
- Completed investigations of customer accounts and payment histories.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Verified details of transactions, funds received and total account balances.
- Created and mailed current statements to customers.
- Performed research and due diligence to resolve issues.
- Established clear methods for determining proper process with each customer type.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Prepared monthly reports on collection activities, aging status and performance metrics.
Customer Service Professional
Connect Powered By Amfam
Las Vegas, NV
11.2019 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers regarding needs and addressed concerns.
- Trained new employees on procedures and policies to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
CEO
BKS Global Events
Las Vegas, NV
01.2017 - 11.2019
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Established and oversaw strategic business actions and streamlined operations.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Customer Service Manager
Pro Show
Las Vegas, NV
11.2017 - 01.2019
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
- Oversaw daily workloads and workflow for smooth operations.
- Initiated training sessions and coached employees to develop effective staff.
- Drove staff performance by creating incentives and positive work atmosphere.
- Supervised staff performing daily activities.
Education
Diploma -
Weequahic High School
Newark, NJ06.1999
Business Admin. Finance
Essex County College
Skills
- Customer service excellence
- Quality Assurance
- Payment processing
- Report creation
- Senior leadership support
- Courteous demeanor
- Adaptive team player
- Schedule mastery
- Sales expertise
- Conflict mediation
- Staff development
- Presentations and demonstrations
- Public speaking
- Planning and coordination
- Problem management
- Excellent oral and written communication
- Reporting
References
References Available Upon Request
Timeline
Airline Customer Service Agent
Worldwide Flight Services
03.2024 - Current
Warehouse Worker
Amazon
05.2023 - 10.2024
Collections Account Manager
Barclays
04.2022 - 12.2022
Customer Service Professional
Connect Powered By Amfam
11.2019 - 09.2021
Customer Service Manager
Pro Show
11.2017 - 01.2019
CEO
BKS Global Events
01.2017 - 11.2019
Diploma -
Weequahic High School
Business Admin. Finance
Essex County College