Tamikko Peterson
Maricopa,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Customer Service Advocate
Verizon Wireless
Chandler, AZ
01.2007 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Completed opening and closing functions to meet operational needs.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Financial Services Coordinator
Verizon Wireless
Schaumburg, IL
08.2003 - 01.2007
- Developed and maintained database of records to facilitate smooth transactions for financial processes.
- Coded data for input to financial systems according to company's procedures.
- Evaluated employee performance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Negotiated agreements with clients and suppliers to cultivate favorable terms.
Financial Services Representative
Verizon Wireless
Schaumburg, IL
07.2002 - 08.2003
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
Education
High School Diploma -
Edward Tilden High School
Chicago, IL06.1993
Skills
- Quality Assurance Controls
- Customer Relations
- Shipping Procedures Understanding
- Order Processing
- Customer Relationship Management
- Microsoft Word
- Credit Card Payment Processing
- Refund Processing
- Provider Enrollment
- Payment Collection
- Policy Review
Timeline
Customer Service Advocate
Verizon Wireless
01.2007 - 10.2023
Financial Services Coordinator
Verizon Wireless
08.2003 - 01.2007
Financial Services Representative
Verizon Wireless
07.2002 - 08.2003
High School Diploma -
Edward Tilden High School