Tamiko Verge
Murfreesboro,TN
Summary
Qualified customer service professional with more than 20 years delivering positive, personable experiences and driven to exceed company goals and build long-term relationships through high-quality service.
Overview
25
25
years of professional experience
Work History
Porting, Activations, Credit Advocate
Verizon Wireless
2019.10 - Current
- Identify and resolve complex porting and activation issues for customers in fast-moving work environment.
- Partner with multiple internal departments to assist with concerns in timely resolution.
- Build rapport and promote superior experience by demonstrating empathy when needed.
- Maintain confidentiality of customer's personal info (including name, address, social security, credit report, etc).
- Establish and maintain working relationships with teammates to achieve team and company goals.
- Meet or exceed performance metrics on monthly basis.
- Conduct basic technical support for phone activations.
- Minimize transfers by handling escalations professionally.
- Verify application and account details to accurately assess credit and financial risks of potential clients.
- Provide additional offline assistance for internal peers.
Customer Service Advocate
Verizon Wireless
2011.08 - 2019.10
- Built long-term, loyal customer relations by promoting superior experience and demonstrating empathy when needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in timely manner.
- Provided accurate information about promotions and products, helping drive high customer retention.
- Directed incoming calls to internal departments, routing to best-qualified department as needed.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Insurance Sales Agent
State Farm Insurance (Marvin Cook Agency)
2001.07 - 2011.08
- Sold auto, fire, health, and life policies, as well as bank products.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Established payment methods for clients to facilitate customer payments and processed bank deposits.
- Provided assistance with claims submissions.
- Answered questions about claims process and administered claims payments.
- Utilized direct marketing strategies such as mailings and phone contacts to approach potential clients and increase sales.
- Interviewed policyholders to verify information and obtain additional details.
- Handled approximately 250 outbound and inbound sales-related calls per week to qualify individuals.
- Carried out administrative tasks by distributing mail, faxing binders, and scanning documents.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Education
Bachelor of Science - Liberal Arts And General Studies
Middle Tennessee State University
1301 E. Main Street, Murfreesboro, TN05.2007
Skills
- Strong Interpersonal skills
- Creative problem-solver
- Exceptional communication skills
- Goal-oriented
- Excellent work ethic
- Detail-oriented
- Team-oriented
- Microsoft Office skills
- Application Processes
- Negotiation skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Company Culture401k matchWork from home optionWork-life balancePaid time offCareer advancementPaid sick leaveHealthcare benefitsPersonal development programsStock Options / Equity / Profit SharingTimeline
Porting, Activations, Credit Advocate
Verizon Wireless
2019.10 - Current
Customer Service Advocate
Verizon Wireless
2011.08 - 2019.10
Insurance Sales Agent
State Farm Insurance (Marvin Cook Agency)
2001.07 - 2011.08
Bachelor of Science - Liberal Arts And General Studies
Middle Tennessee State University
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