Summary
Overview
Work History
Education
Skills
Timeline
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Tamilalagan Shanthi

Morrisville,NC

Summary

Accomplished Uber Driver with a proven track record of delivering top-notch customer service and maintaining stellar safety standards. Expert in schedule management and navigation, ensuring timely and efficient transportation. Recognized for patience, understanding, and exceptional communication, leading to high customer satisfaction rates. Demonstrates a strong commitment to professionalism and safety, as evidenced by numerous positive reviews and repeat business.

Overview

3
3
years of professional experience

Work History

Uber Driver

Uber
01.2023 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
  • Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.

Food Delivery Driver

DoorDash
07.2022 - 12.2022
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Navigated efficiently through various routes for timely food deliveries.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.

Delivery Driver

Shift
06.2021 - 07.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Education

Bachelor of Science - Textile Engineering

Karpagam University
Coimbatore
06.2011

Skills

  • Schedule Management
  • Excellent navigation
  • Patience and understanding
  • Customer Service
  • Local knowledge
  • Safe Driving
  • Time Management

Timeline

Uber Driver

Uber
01.2023 - Current

Food Delivery Driver

DoorDash
07.2022 - 12.2022

Delivery Driver

Shift
06.2021 - 07.2022

Bachelor of Science - Textile Engineering

Karpagam University

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Tamilalagan Shanthi