Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Tamim Shams

San Ramon,United States

Summary

QA Lead Engineer with 10 years of experience spearheading quality assurance initiatives across diverse industries, including Automotive, Social Media, and Virtual Reality. Skilled in leading and mentoring QA teams, establishing robust test strategies, and overseeing all aspects of the QA process. I have a proven ability to drive product quality, ensuring successful launches at industry giants like Meta, Google, and KIA America. My technical expertise and strong communication skills allow me to effectively collaborate with cross-functional teams and deliver exceptional results. Passionate about continuous improvement, I am dedicated to fostering a culture of quality and exceeding customer expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

QA Lead Engineer

HCL (Client Meta)
11.2021 - Current
  • Led Meta GenAI integration QA across Messenger, Instagram, and Facebook, ensuring seamless functionality and exceptional user experiences.
  • Oversaw QA for IG/FB/MSGR calling and Meta AI integration to Messenger, reduced post-release defects by 30% and achieved a 98% test coverage rate.
  • Efficiently triaged bugs, collaborated cross-functionally for timely issue resolution and project delivery.
  • Actively groomed the product backlog, prioritizing MSGR features and bugs based on strategic value.
  • Conducted thorough testing and debugging of pre-released software for defects, ensuring product quality and user satisfaction.

QA Lead / Program Manager

Virtusa (Client Google)
08.2019 - 11.2021
  • Led a team of 8 offshore QA testers in developing and implementing a comprehensive test plan for Google's Embedded Infotainment System (Polestar 2), resulting in a 30% improvement in overall software quality and on-time delivery.
  • Led over OTA updates and functional testing on In-Vehicle Infotainment (IVI) systems, encompassing climate control and Google Assistant / Map integration, utilizing Vehicle API applications and ADB commands. This ensured seamless software integration, enhanced functionality, and improved the overall user experience.
  • Analyzed and debugged device logs using Android Logcat to pinpoint and resolve system issues, improving system reliability and performance.

Test Automation Engineer / UAT

Kia America
12.2017 - 08.2019
  • Designed and implemented a robust automation framework using Selenium, Java, and CI/CD tools, improving testing efficiency.
  • Managed the testing lab, ensuring 100% uptime for 30+ telematics & infotainment devices, and streamlined test environment configuration.
  • Proactively identified and communicated critical issues, utilizing Charles Proxy for efficient debugging. This led to a 30% faster defect resolution rate and a 15% decrease in recurring problems.
  • Streamlined telematics web app UAT regression testing through Selenium WebDriver, Java, TestNG, and POM, improving test coverage and reducing execution time by 40%.

QA Analyst

Honda Engineering North America, Inc
11.2016 - 12.2017
  • Developed detailed test plans and cases for Honda/AcuraLink apps, resulting in a 10% decrease in user-reported issues.
  • Created API automated testing frameworks using tools like Postman, and Rest-Assured, making testing processes faster and more reliable.
  • Implemented API testing strategies that ensured the apps worked smoothly and efficiently, catching critical issues early.
  • Used SQL for backend testing to make sure data was accurate and secure, enhancing data reliability for the apps.

Education

MBA - Information Technology

Western Governor University
Salt Lake City, UT
05-2021

Skills

  • QA Methodologies: Test Planning & Execution, Test Case Development, Defect Tracking & Management, Root Cause Analysis, Regression, UAT, UX, Exploratory Testing
  • Quality Standards & Metrics: Software Quality Assurance, Performance Testing, Reliability Testing, Test Coverage Analysis, Bug Reporting & Triage
  • Test Automation: Java, Selenium, Appium, POM, Maven, TestNG, CI/CD
  • Program/Project/QA Management: Project Strategic Planning & Execution, Risk Mitigation, XFN Collaboration, Agile & Waterfall Methodologies
  • Process Improvement Methodologies: Six Sigma, PDCA, CI/CD
  • Technical Skills: Java, APIs, Cloud Computing (AWS & GCP), SQL Databases, Selenium, Jenkins, Git/GitHub
  • Experience with Meta AI integration to Messenger
  • API Testing Tools: Postman, Fiddler, Charles Proxy
  • Project management
  • Team leadership

Certification

  • Google Project Management Professional Certificate | Google / Coursera
  • Six Sigma Foundations| [LinkedIn]
  • Leveraging AI for PM | [LinkedIn]
  • AWS Cloud Technical Essentials | [Coursera]
  • Prompt Engineering for ChatGPT | [[Coursera]

Languages

English
Persian
Russian

Timeline

QA Lead Engineer

HCL (Client Meta)
11.2021 - Current

QA Lead / Program Manager

Virtusa (Client Google)
08.2019 - 11.2021

Test Automation Engineer / UAT

Kia America
12.2017 - 08.2019

QA Analyst

Honda Engineering North America, Inc
11.2016 - 12.2017

MBA - Information Technology

Western Governor University

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