Tamira Howard
Claims Examiner / Customer Service Representative
Clifton Forge,VA
Summary
Recognized monthly for achieving set objectives and targets. Excelled in providing high-quality customer service through effective inbound and outbound call management. Demonstrated excellent communication abilities with clients and business partners in diverse environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Examiner
Allianz Global Assistance
03.2020 - 03.2025
- Achieved timely reimbursements by maintaining efficient claim processing aligned with compliance standards.
- Identified trends in claims data through comprehensive analysis for continuous improvement.
- Clarified stakeholder queries by interpreting policy documents accurately.
- Addressed customer inquiries swiftly to facilitate effective issue resolution.
- Emphasized clarity of outcomes while instructing team members on claim processes.
- Assisted customers in grasping coverage limitations and policy terminology effectively.
- Examined claims diligently to detect fraud, executing prevention measures accordingly.
- Compiled detailed reports on claim activities to support enhanced decision-making.
- Contacted merchants, travel suppliers, travel agents and insurance companies to obtain information such as documentation and specific details needed to make correct payment decisions and finalization of claims.
Travel Insurance Representative
Allianz Global Assistance
05.2019 - 03.2020
- Delivered detailed policy information to guarantee compliance with regulations and guidelines.
- Responded to customer needs for purchasing appropriate policies to maximize satisfaction.
- Effectively communicated intricate information to diverse audiences, including travel agents.
- Guided agents and clients in filing claims for their insurance policies.
- Facilitated enhanced client support services that fostered greater engagement.
- Kept both agents and customers updated with essential policy-related information.
- Exhibited excellent communication skills during interactions with clients and partners.
- Achieved high client satisfaction by ensuring clarity in all communications.
Bankcard Representative
Allianz Global Assistance
05.2017 - 08.2019
- Addressed customer inquiries efficiently, ensuring high-quality service delivery.
- Informed customers about benefits and relevant terms clearly and concisely.
- Directed account management efforts to cultivate client satisfaction and engagement.
- Ensured clients were knowledgeable about services provided and their benefits entitlements.
- Fostered strong relationships with clients through effective communication practices.
- Implemented strategies for resolving issues swiftly, enhancing overall customer experience.
- Maintained proactive outreach to ensure continued satisfaction with services offered.
- Optimized account management tasks to strengthen long-term client connections.
Loan Coordinator
West Creek Financial
03.2016 - 10.2016
- Enhanced repayment success rates by negotiating advantageous terms with borrowers during restructuring.
- Delivered personalized service to clients, promptly addressing concerns and fostering strong relationships.
- Achieved best possible loan conditions through effective negotiations with customers.
Customer Service Call Center Representative
T-Mobile
05.2013 - 12.2015
- Improved customer experience and loyalty through effective complaint resolution.
- Achieved high satisfaction by efficiently managing customer inquiries.
- Streamlined service and follow-ups by maintaining precise customer records.
- Assisted customers in making informed purchases by delivering detailed product information.
Education
No Degree - Dental Assistant
Kaplan University
Philadelphia, PASkills
- Claims processing expertise
- Customer support strategies
- Staff management
- Retention initiatives
Certification
Certificate
Timeline
Claims Examiner
Allianz Global Assistance
03.2020 - 03.2025
Travel Insurance Representative
Allianz Global Assistance
05.2019 - 03.2020
Bankcard Representative
Allianz Global Assistance
05.2017 - 08.2019
Loan Coordinator
West Creek Financial
03.2016 - 10.2016
Customer Service Call Center Representative
T-Mobile
05.2013 - 12.2015
No Degree - Dental Assistant
Kaplan University
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