Open To Work
Tamira Howard
Claims Examiner / Customer Service Representative
Clifton Forge,VA
Work Preference
Summary
Recognized monthly for achieving set objectives and targets. Excelled in providing high-quality customer service through effective inbound and outbound call management. Experienced with customer relationship management, focusing on retention and satisfaction. Strong understanding of communication techniques and conflict resolution. Equipped with strong problem-solving abilities. Poised to contribute to team success and achieve positive results. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
1998
1998
years of post-secondary education
Work History
Claims Examiner
Allianz Global Assistance
03.2020 - 03.2025
- Achieved timely reimbursements by maintaining efficient claim processing aligned with compliance standards.
- Contacted merchants, travel suppliers, travel agents and insurance companies to obtain information needed in the finalization of claims.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
Travel Insurance Representative
Allianz Global Assistance
05.2019 - 03.2020
- Guided agents and clients in filing the correct claims based on their policy and the information provided. Also provided claim status and documentation needed to finalize claim.
- Exhibited excellent communication skills during interactions with clients and partners.
- Analyzed customer needs to provide the best options for insurance policies offered by our company. As well as maintaining an excellent sales record in selling policies daily.
Bankcard Representative
Allianz Global Assistance
05.2017 - 08.2019
- Addressed customer inquiries efficiently, ensuring high-quality service delivery.
- Informed customers about benefits and relevant terms clearly and concisely. As well as advised of claims status and if any further information would be needed.
- Implemented strategies for resolving issues swiftly, enhancing overall customer satisfaction.
Loan Coordinator
West Creek Financial
03.2016 - 10.2016
- Enhanced repayment success rates by negotiating advantageous terms with borrowers during restructuring.
- Achieved best possible loan conditions through effective negotiations with customers
- Coordinated loan application processes, ensuring compliance with regulatory standards and company policies.
Customer Service Call Center Representative
T-Mobile
05.2013 - 12.2015
- Achieved high satisfaction by efficiently managing customer inquiries and advising of information provided on accounts. Such as bill payments, amounts owed and purchase options for new plans and devices.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers. Provided customer retention through effective complaint resolution and great de escalation skills.
- Maintained high call quality standards in fast pace high call volume setting by adhering to company protocols and guidelines for efficient service delivery.
Education
Certificate - Dental Assistant
Kaplan University
Philadelphia, PA 03.2010 - 07.2010
High School Diploma - General Studies
Sto Rox High School
McKees Rocks, PACertificate - Radiology
Kaplan University
Philadelphia, PA 05.2010 - 06.2010
Skills
- Claims processing expertise
- Customer support strategies
- Retention initiatives
- Basic functions in Excel
- Excellent customer service skills
- Excellent reasoning skills
- Microsoft office and outlook proficiency
- Customer service excellence
Certification
Certificate
Timeline
Claims Examiner
Allianz Global Assistance
03.2020 - 03.2025
Travel Insurance Representative
Allianz Global Assistance
05.2019 - 03.2020
Bankcard Representative
Allianz Global Assistance
05.2017 - 08.2019
Loan Coordinator
West Creek Financial
03.2016 - 10.2016
Customer Service Call Center Representative
T-Mobile
05.2013 - 12.2015
Certificate - Radiology
Kaplan University
05.2010 - 06.2010
Certificate - Dental Assistant
Kaplan University
03.2010 - 07.2010
High School Diploma - General Studies
Sto Rox High School
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