Stacy Glass
London,USA
Summary
Professional with comprehensive experience in claims processing and evaluation. Demonstrates strong analytical skills, thorough knowledge of insurance policies, and consistent track record of identifying and resolving complex claims. Valued team player with strong focus on collaboration and results, adaptable to evolving work environments. Known for reliability, problem-solving abilities, and effective communication with stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Examiner
Colonial Claims, LLC
04.2023 - 01.2025
- Examination of Property & Casualty Claims and NFIP Claims, Florida Insurance Guaranty Association claims adjuster using Claims Managment System, LightSpeed, ImageRight, Caseglide, and Xactimate.
- Negotiated fair settlements with policyholders and contractors to achieve equitable resolutions for all parties involved.
- Examined claims forms and other records to determine insurance coverage.
- Collaborated with legal teams when required for complex cases involving litigation or arbitration proceedings related to disputed claims settlements.
- Maintained accurate records of claim files, ensuring proper documentation for audit purposes, and contributing to the company''s adherence to industry standards.
- Verified insurance claims and determined fair amount for settlement.
- Attended continuing education courses to stay current on industry trends and regulations related to property claims examination procedures.
- Conducted comprehensive reviews of insurance policies to determine appropriate coverage levels for various types of property damage incidents.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Collaborated with adjusters, appraisers, and other professionals to ensure thorough evaluation of property damage cases.
Campaign Aide
Committee to Elect Marilyn Benge McGhee
02.2014 - 11.2014
- Personal Assistant
- Activities Scheduler
- Volunteer Organizer
- Secretarial Duties such as filing, receiving/making calls, etc.
- Website design and management
- Other random campaign duties such as delivery of materials, canvassing, phone banking, attending events, etc.
Owner Operator
S.G. Lawn Care & Landscaping
03.2010 - 06.2013
- Customer relations
- Contract negotiations
- Bookkeeping & billing
- Microsoft Office, QuickBooks, & Microsoft Excel
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Education
No Degree - Property & Casualty Examiner And Adjuster Training
EKCEP-Colonial Claims Training Program
Dunedin, FL07.2023
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ08-2018
High School Diploma -
California Board of Education
Rancho Cucamonga, CA06-1995
Skills
- Customer Service Expertise
- Effective Verbal and Written Communication Skills
- Proficient in Microsoft Office and Outlook
- Proficient in Claims Management System, LightSpeed, ImageRight, Caseglide, and Xactimate Certified Level 1
- Detail-Oriented Organization
- Adaptable Learning Ability
- Effective Team Contributor
- Claims Analysis, Processing, and Policy Interpretation
- Kentucky and Florida Claims Adjuster Licenses
- Casualty and Property Loss
- Claims Investigations, Negotiations, Settlements, and Litigation Resolution
Certification
- Xactimate Certification Levels 1 – Xactware Solutions Inc., important software certification for property claim adjusters.
- National Flood Insurance Program Adjuster Certification–Federal Emergency Management Agency; required to handle NFIP flood claims.
- Kentucky Resident Independent Adjuster Property & Casualty License DOI ID: 1275382
- Florida Non-Resident Adjuster - All Lines License - License Number G031806
Timeline
Claims Examiner
Colonial Claims, LLC
04.2023 - 01.2025
Campaign Aide
Committee to Elect Marilyn Benge McGhee
02.2014 - 11.2014
Owner Operator
S.G. Lawn Care & Landscaping
03.2010 - 06.2013
- Xactimate Certification Levels 1 – Xactware Solutions Inc., important software certification for property claim adjusters.
- National Flood Insurance Program Adjuster Certification–Federal Emergency Management Agency; required to handle NFIP flood claims.
- Kentucky Resident Independent Adjuster Property & Casualty License DOI ID: 1275382
- Florida Non-Resident Adjuster - All Lines License - License Number G031806
No Degree - Property & Casualty Examiner And Adjuster Training
EKCEP-Colonial Claims Training Program
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
California Board of Education
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