TaMira Jennings
Benton Harbor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Senior Representative Customer Contact Center
Whirlpool Corporation
2021.01 - Current
- Active in all four channels: IWD, Chat, Email and Phones
- Processing returns and reorders
- Work with logistics and trade customers to resolve delayed deliveries
- Researching and responding to emails
- Actively participate in Intra TX Townhall Coordination, Engagement Activities, Fireside Chats and Small Group connections
- Canceling orders and delivery documents
- Providing estimate delivery dates to customers and trade partners.
Home Depot Front Office Customer Representative
Randstad
2019.01 - 2021.01
- Customer service and communication skills
- Process returns and replacements
- Providing estimate delivery dates to customers and trade partners
- Scheduling delivery appointments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Phlebotomy Technician Certification - Health Sciences
Lake Michigan College
05.2024
Diploma -
Benton Harbor High School
12.2002
Skills
- Customer Service Skills
- Microsoft Office
- Commerce Hub
- Team player
- Problem solving
- Logistics Coordination
- Genesys
- Fun and energetic
- Attentive to detail
- SAP
- Telephone Etiquette
- CRM proficiency
Activities
Spending time with family, reading, music, traveling and going to the beach
Timeline
Senior Representative Customer Contact Center
Whirlpool Corporation
2021.01 - Current
Home Depot Front Office Customer Representative
Randstad
2019.01 - 2021.01
Phlebotomy Technician Certification - Health Sciences
Lake Michigan College
Diploma -
Benton Harbor High School
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