Tamira Richardson
El Paso,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Salon Manager
Glam Nail + Lash
El Paso, Tx
11.2023 - 01.2025
- Achieved daily operations that enhanced customer satisfaction through effective scheduling and workflow optimization
- Led and inspired a team of over 12 nail technicians and aestheticians, creating a positive workplace culture and decreasing turnover
- Launched targeted promotions and upselling strategies, increase in monthly revenue during the first year of management
- Addressed client issues swiftly, enhancing customer retention
- Oversaw inventory management and minimized waste, achieving annual savings while maintaining product availability
- Conducted training sessions on the latest nail care techniques and trends, ensuring consistent service quality and high client satisfaction
Health Concierge
Aetna CVS Health
Remote
09.2021 - 09.2023
- Specialist in benefits and health
- Ensure patient records and documentation are accurate and current
- Handle claim forms and adjudicate for deductibles, co-pays, co-insurance maximums, and provider reimbursements
- Adhere to policies and procedures to guarantee the proper processing of claims
Fraud Specialist
Bank of America
Remote
01.2020 - 09.2021
- Monitoring and tracking unauthorized illegal transactions on customers' financial accounts
- Reporting any suspicious account activity and unusual transactions that could pose risks to both the financial institution and its clients
- Assisting clients who believe they have encountered fraudulent transactions, mis-posted entries, merchant disputes, or other irregular activities on their accounts
Education
GED -
Western technical College
01.2019
Skills
- Budget management
- Excellent listener
- Friendly, courteous, and service-oriented
- Poised under pressure
- Staff training and coaching
- Recruiting & hiring talent
- Quality assurance
- Solid written and verbal communicator
Languages
- English
- Spanish
Timeline
Salon Manager
Glam Nail + Lash
11.2023 - 01.2025
Health Concierge
Aetna CVS Health
09.2021 - 09.2023
Fraud Specialist
Bank of America
01.2020 - 09.2021
GED -
Western technical College