Tamisha Mason

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Assisted with customer requests and answered questions to improve satisfaction.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Followed up with clients regularly to ensure satisfaction and address any issues.
• Provided product information and answered questions about Medicare services.
• Assisted customers with selecting appropriate plans based on their needs.
• Presented and clearly explained insurance policy options based on clients' needs and goals.

• Provide information to participants on Medicare policy status and answers inquiries on existing plans.
• Make and maintain a connection with the participants by understanding their needs and meeting their expectations during the sale process.
• Serve customers with empathy and compassion.
• Schedule appointments
• Assist with customer service/HRA Funding
• Receive, screen and route incoming telephone calls and other electronic correspondence.

• I was laid off work due to COVID-19 restrictions.
• During this time I took remote classes and completed CE insurance courses online to stay current.
• Completed updated insurance training modules.

• Temporary Position -Medicare AEP.
• Sold appropriate Medicare health and drug plans in an inbound call center environment.
• Promptly responded to all retiree voicemails and e-mails.
• Assisted Medica members with selecting a new Medicare Advantage or Medicare Supplement plan of their choice.
• Documented all calls, emails and action taken on each interaction.
• Completed needs assessment for each member.

• Sold appropriate Medicare health and drug plans in an inbound call center environment, average sales 265 during AEP.

• Promptly responded to all retiree voicemails and e-mails.
• Assisted Medica members with selecting a new Medicare Advantage or Medicare Supplement plan of their choice.
• Documented all calls, emails and action taken on each interaction.
• Completed needs assessment for each participant member.
• Explained coverage options to potential policyholders, answering questions or concerns.

• Handled a high volume of inbound calls from our clients' employees as well as conduct outbound calls for follow up as required.
• Verified documents need to be sent in for benefits.
• Created and updating employee files in database, as authorized.
• Communicated with third parties to assist the caller.
• Stayed current on client's programs and provisions through on-going training.

• Sold appropriate Medicare health and drug plans in an inbound call center environment via pre-set phone appointments (no cold calling) and outbound follow-up service.
• Completed needs assessment and asked probing questions to correctly qualify participants' needs.
• Researched options in proprietary Aon Hewitt tool and elsewhere on the internet.
• Demonstrated sustained confidence and resilience during challenging interactions.
• Fully and accurately documenting all conversations, emails and actions taken on each interaction.

• Educated patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies and procedures.
• 
  
• Received inbound calls on hospital claims for Medicare, Medicaid, commercial insurance andWorker's compensation insurance
• Troubleshot hospital accounts (patient disputes and errors in posting payments on accounts).

• Collected co-payments
• Provided insurance verification
• Answered phone, email, fax, and live chat immediately and respond to correspondence within one business day.
• Provided accurate, courteous, and professional service to all patients via phone.
• Educated patients about patient financial liabilities during their registration.