Tamiya Johnson
Garland,TX
Summary
Highly skilled investigator with a service-oriented mindset, adept at applying creative approaches to solve complex issues. Motivated to exceed business expectations and consistently deliver highly accurate results. Seeking a position that allows for effective task coordination, utilizing interpersonal skills to ensure prompt, fair, and equitable resolutions. Proven ability to thrive in a fast-paced, high-volume environment, leveraging educational background and customer service experience to enhance customer satisfaction. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Total Loss Claims Adjuster
Liberty Mutual Insurance
07.2021 - Current
- Investigate and resolve first and third party auto physical damage claims by attempting immediate contact within 24 hours to confirm/review coverage.
- Investigate damages and maintain control of loss and of use expenses.
- Responsible for preparation of necessary correspondence to settle total loss claims with insureds, claimants, and their legal representatives and will issue indemnity and expense payments with key initiative on accuracy of settlements.
- This includes reviewing all options, conditioning and prior to confirm we have accurate actual cash value.
- Implemented cost-saving strategies during negotiations with repair facilities, reducing overall expenses for the company.
- Proactively identified potential issues in the claims process, implementing solutions to minimize delays and ensure a smooth experience for customers.
- Upheld the integrity of the claims process by consistently adhering to ethical guidelines and maintaining confidentiality when dealing with sensitive client information.
- Maximized recoveries from at-fault parties through diligent subrogation efforts, contributing to the company''s financial success.
- Assisted in training new adjusters, sharing best practices for effective total loss claims management.
Claims Specialist
GEICO
01.2018 - 05.2021
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Analyzed claim documents to ensure accuracy and compliance, mitigating risk of financial loss.
- Achieved high customer satisfaction ratings by providing prompt, empathetic, and accurate resolutions to claims.
- Provided exceptional customer service throughout the resolution process, fostering client trust and loyalty.
- Continuously improved personal knowledge of industry best practices through attending workshops, conferences, and webinars.
Caregiver/Personal Assistant
Texas In-home Attendant Services
04.2016 - 01.2018
- Assisted client with activities of daily living, promoting independence and quality of life.
- Built strong relationships with client to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Family Assistant/Nanny
Self-Employed
06.2013 - 04.2016
- Enhanced family organization by implementing efficient scheduling systems and maintaining calendars.
- Supported busy parents with personal errands such as grocery shopping, dry cleaning pick-ups, or appointment scheduling.
- Developed strong relationships with children through active listening, empathy, and patience, creating a trusting bond within the family unit.
- Organized family vacations and outings, ensuring memorable experiences while adhering to budgets and schedules.
- Provided tutoring support for children with school assignments, resulting in improved academic performance.
- Maintained up-to-date knowledge on child development practices to provide appropriate guidance during critical growth periods.
- Devised creative learning opportunities for children with engaging indoor and outdoor activities tailored to their interests and developmental needs.
Education
High School Diploma -
North Garland High School
Garland, TX06.2014
Skills
- Claims negotiation
- Insurance policy knowledge
- Risk Assessment
- Conflict Resolution
- Fraud Detection
- Decision-making skills
- Workload prioritization
- Time management abilities
- HAZMAT expert
- Complaint resolution
- Building rapport
- Resourcefulness
Accomplishments
- Served as Senior Lead Adjuster while supporting Team Manager when they were out of the office.
- Maintained a consistent closing ratio weekly.
- Maintained a superior quality rating of 100% in file handling from 2023 to present, exceeding the 80% department goal.
- Collaborated with Senior Leadership in the development of standard of work.
Certification
Property and Casualty Adjuster License
Timeline
Total Loss Claims Adjuster
Liberty Mutual Insurance
07.2021 - Current
Claims Specialist
GEICO
01.2018 - 05.2021
Caregiver/Personal Assistant
Texas In-home Attendant Services
04.2016 - 01.2018
Family Assistant/Nanny
Self-Employed
06.2013 - 04.2016
High School Diploma -
North Garland High School
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