Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Information Desk
University of Miami Shalala Student Center
05.2024 - Current
Improved visitor satisfaction by proactively addressing inquiries, concerns, and complaints.
Consistently exceeded supervisor expectations through exceptional customer service skills and attention to detail in all tasks performed at the information desk.
Managed incoming calls and directed them to appropriate departments for timely resolutions.
Legal Intern
Frank Prieto Law Firm
12.2023 - Current
Review legal documents and provided summaries of their contents.
Draft memoranda, pleadings, motions, briefs, and other legal documents.
Research case law and conducted legal research using various resources.
Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
Desk Assistant
University of Miami School of Communication's
08.2022 - 05.2023
Greeted guests in with friendliness and professionalism.
Provided exceptional customer service, addressing inquiries promptly and professionally.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Registered Nurse III and Relief Hospital Supervisor at University of Miami-Sylvester Comprehensive Cancer CenterRegistered Nurse III and Relief Hospital Supervisor at University of Miami-Sylvester Comprehensive Cancer Center