Tamara Love
Montgomery,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse
Clearway Pain Solutions
11.2022 - Current
- Consults and coordinate with health care team members to assess, plan, implement and evaluate patient care plans
- Acts as a liaison between the physician and the patient and patient’s family or support person
- Establishes IV access for all applicable patients
- Monitors, records and reports symptoms and changes in patients' conditions
- Provides clinical support for procedures
- Maintains patient, physician, and employee privacy and confidentiality in accordance with HIPAA, Company and other regulatory standards
- Records patients' medical information and vital signs
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Patient Access Specialist
Jackson Hospital And Clinic
01.2018 - 07.2020
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Reduced billing errors by verifying demographic information and updating records as needed.
Registered Medical Assistant Technician
CSL Plasma
06.2015 - 05.2017
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Enhanced clinic workflow by performing routine tasks such as taking vital signs, administering injections, and collecting specimens.
- Maintained a clean and safe environment for patients by adhering to strict sterilization protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Representative
University Of Alabama At Birmingham
09.2014 - 04.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - Nursing (RN)
George C Wallace Community College - Selma
Selma05.2022
High School Diploma -
Prattville High School
Prattville, AL08.2013
Skills
- Data Entry
- Technical Support
- Medical Terminology Knowledge
- Microsoft PowerPoint
- Customer Service
- Account Updating
- Sales Expertise
- Active Listening
- Typing proficiency of 40-45wpm
- Care Planning
- Health Screening
- Medical Assessment
Certification
- ACLS Certified
- BLS Certified
Timeline
Registered Nurse
Clearway Pain Solutions
11.2022 - Current
Patient Access Specialist
Jackson Hospital And Clinic
01.2018 - 07.2020
Registered Medical Assistant Technician
CSL Plasma
06.2015 - 05.2017
Customer Service Representative
University Of Alabama At Birmingham
09.2014 - 04.2015
Associate of Science - Nursing (RN)
George C Wallace Community College - Selma
High School Diploma -
Prattville High School
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