Tammala Merrell
Freeburg,Illinios
Summary
Resourceful, highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events.
Overview
22
22
years of professional experience
Work History
Reservation Agent
Europe Express
12.2023 - Current
- Provide exemplary customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Developed relationships with travel advisors to work closely as a dedicated agent to meet continued needs
- Manage online booking inquiries with travel partners throughout entire booking cycle.
- Consistently meet performance targets in both sales and customer service ratings, contributing to the overall success of the reservations department.
- Reached $1M in sales in 2nd quarter, first of the new-hires to attain this goal
Travel Sales Specialist
Classic Vacations
07.2022 - 12.2023
- Employed on the wholesale team where I serviced travel advisors daily by assisting in customizing travel arrangements for their clients
- Provided impeccable client experience to new and existing clients, to build lasting relationships and secure new bookings
- My personal travel experiences to the Caribbean, Mexico and Europe enabled me to provide feedback essential to ensuring an amazing experience for guests.
Travel Designer
RSPV Events & Travel/Travel Leaders
02.2019 - 03.2022
- This agency serves a variety of clientele including honeymoons, destination weddings, family-friendly, corporate, informal groups and luxury travel consumers
- As a top-performing salesperson in the agency, my niche for high-end destinations with creative, custom itineraries, fed my expertise for designing custom honeymoons and luxury celebrations
- My passion for the Caribbean and Europe lent itself to first-hand experience for out-of-the-box getaways with unique touches and destination-specific arrangements for individual clients.
Event Coordinator
Consultant
09.2002 - 05.2019
- Chaired multiple benefits and school fundraising functions including silent auctions, dances and golf tournaments
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Destination Specialist
Goway Travel
02.2018 - 10.2018
- Handled incoming inquiries as a Europe specialist
- Worked on Citrix, answering inquiries via phone, email and the online Chat feature,
- Utilized Amadeus GDS to book international flights
- Ceated custom itineraries using TravelBox software, to communicatee with on-site suppliers, invoice clients, process payments and issue travel documents
Education
Bachelor of Arts - Communication
Saint Louis University
05.1990
Skills
- Planning and Organization
- Event Marketing
- Venue Selection
- Strategic Planning
- Menu Planning
- Budgeting and finance
Timeline
Reservation Agent
Europe Express
12.2023 - Current
Travel Sales Specialist
Classic Vacations
07.2022 - 12.2023
Travel Designer
RSPV Events & Travel/Travel Leaders
02.2019 - 03.2022
Destination Specialist
Goway Travel
02.2018 - 10.2018
Event Coordinator
Consultant
09.2002 - 05.2019
Bachelor of Arts - Communication
Saint Louis University
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