Tammi Carter
Optician
Columbia,MD
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Senior Optical Sales Lead
Visionworks
Laurel, MD
10.2020 - Current
- Engage with Patient/Customer regarding their eyewear by recommending the products and services that meet their eye care needs.
- Complete Telehealth testing when needed.
- Authorize all Patient health insurance and knowledgeable of all major insurance company procedures for authorization.
- Transition patient from doctor to sales floor and provide floor associates with necessary optical information.
- Inspect finished eyeglasses using a lensometer.
- Completes the end-of-the-day reports, cash/credit closing, POS reports and prepare for deposit.
- Assist General Manager in daily operations.
- Communicates with the laboratory regarding specifications of the glasses.
- Manage OD Techs and Sales Staff members.
- Communicates with the Doctor regarding the patients prescription.
Fine Jewelry Sales Associate
Macy's
Columbia, MD, Columbia, MD
11.2017 - 08.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Mentored new sales associates on store return policies and customer service techniques.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Achieved premier level company status within 6 months by selling $125,000 in jewelry alone.
Manager of Entertainment & Activities
McDonald's
Ellicott City, MD
02.2010 - 02.2017
- Managed and filed contracts, invoices and other documents associated with indoor PlayPlace.
- Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
- Booked all parties for indoor PlayPlace in restaurant's around Howard Co.
- Ordered and maintained all food and supplies needed for the various events.
Education
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL 12.2011 - 04.2013
Skills
Optical orders
Insurance Verification
Appointment Scheduling
Insurance approvals
Patient testing
Eyeglass aesthetics
Verifying prescriptions
Critical Thinking
Dependable and Responsible
Patient Assessments
Accomplishments
- Completed OTX boot camp 11/3/2021
- Patient Outreach 1/8/2021
- Patient Readiness 3/7/2023
- OTX Clinical 11/26/2021
- Telehealth PreTesting 8/5/2021
- OTX Certification 11/15/2021
Personal References
Dr. Cheryl Baptiste - C.Baptistedds@gmail.com (202) 412-3145, known 10+ years
Dr. Jesse Ingram - Drjhingram@gmail.com (240) 304-8065, known 10+ years
Mr. Harry Mayo - Business Owner (240) 304-8065
Timeline
Senior Optical Sales Lead
Visionworks
10.2020 - Current
Fine Jewelry Sales Associate
Macy's
11.2017 - 08.2020
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
12.2011 - 04.2013
Manager of Entertainment & Activities
McDonald's
02.2010 - 02.2017