Tammi Gwinn
Selinsgrove,PA
Summary
Executive leader with expertise in regulatory compliance, financial oversight, and operational management. Known for guiding teams, managing budgets, and maintaining strong board and community relationships.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Executive Director
United Churches Elizabethtown Area
Elizabethtown, Pennsylvania
04.2024 - 08.2025
- Institutional Oversight: Managed daily operations and organizational infrastructure, ensuring 100% compliance with local and state laws.
- Maintained accountability for operational and fiscal integrity, effectively managing the designated budget.
- Collaborated with local borough and government entities, along with community partners, to address regional insecurities and enhance community relations.
- Directed administrative operations, managing front-office duties such as inquiry response, scheduling, and document preparation to support organizational efficiency.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Oversaw staff scheduling, task assignment, and office coordination.
- Facilities & Logistics: Oversaw campus maintenance and project management, ensuring operational efficiency and safety for staff and visitors.
- Fostered connections with stakeholders, enhancing engagement and support among congregations, volunteers, and community partners.
- Informed the board and committee about trends, issues and activities to facilitate policy-making.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
Sales and Venue Host
Stone Gables Estate
Elizabethtown, Pennsylvania
10.2022 - 01.2024
- Cultivated relationships with corporate and nonprofit organizations, driving venue growth through targeted outreach.
- Managed full event administration from planning to closeout, including drafting contracts, processing invoices, and keeping client communication consistent.
- Coordinated event setup and on-site operations, supporting smooth execution through close attention to detail and proactive issue resolution.
- Provided exceptional customer service by anticipating client needs and promptly addressing requests.
- Greeted guests upon arrival at Stone Gables Estate, providing directions to event spaces.
- Monitored guest and venue safety during high-capacity events, while following safety regulations and institutional guidelines.
Supervisor
Dakota County Public Service and Revenue
Apple Valley, MN
09.2019 - 02.2022
- Supervised county service and revenue staff across front counter operations
- Scheduled shifts and assigned daily work for public service teams
- Trained employees on revenue procedures and customer service standards
- Reviewed applications, payments, and records for accuracy and completeness
- Resolved customer concerns in public service and revenue transactions
- Enforced county policies, confidentiality rules, and office procedures
- Coordinated workflow between service counters and revenue processing units
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Implemented new operational procedures, increasing efficiency.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Stand in as office Manager when needed and carried team to success during COVID while Office Manager was stuck out of the country due to travel regulations.
- Created plan for operating services while county building was closed for face-to-face service due to building being attacked during COVID.
- Administered and handled voter registrations and elections.
Office Specialist
Dakota County Public Health Department
Apple Valley, MN
01.2005 - 09.2019
- Managed front desk communications for county public health department visitors and callers.
- Scheduled appointments for public health clinics and department meetings.
- Processed confidential health records and maintained accurate file systems.
- Entered client and program data into department databases.
- Coordinated mail, supply orders, and office inventory for public health operations.
- Prepared forms, packets, and correspondence for health department staff.
- Supported public health staff with calendar updates and meeting logistics.
- Resolved routine service requests using clear communication and professional discretion.
- Provided administrative support to multiple departments within the organization.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
- Answered and directed incoming calls to appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Created reports for management review on a weekly basis.
- Assisted with research projects by gathering data and preparing summaries of findings.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Updated customer accounts information in database systems as required.
- Ran Child Health Clinic and interpreted for Spanish speaking clients.
- Read vaccine records and provided recommendations based on the CDC and Public Health guidelines.
- Assisted the public, face to face, during mass dispensing clinic during the H1N1 breakout.
- Managed the County Radon program
- Tracked kits and test demographics
- Educated the public on use of Radon kit and next steps.
Education
Bachelor of Arts - Organizational Leadership
Bethel University
Saint Paul, MN07-2018
Skills
- Regulatory compliance
- Financial oversight
- Budget management
- Nonprofit management
- Operational management
- Board communications
- Strategic leadership
- Staff scheduling
- Facility management
- Contract administration
- Conflict resolution
- Problem solving
- Team leadership
- Compliance and regulations
- Relationship building
- Operational planning
- Program leadership
- Business administration
- Event coordination
Languages
Spanish
Native/ Bilingual
Certification
- Financial Peace University - Certificate
- De-escalation: Connecting in a Crisis - Certificate
- U.S. Department of State Certified Passport Acceptance Agent Training - Certificate
Timeline
Executive Director
United Churches Elizabethtown Area
04.2024 - 08.2025
Sales and Venue Host
Stone Gables Estate
10.2022 - 01.2024
Supervisor
Dakota County Public Service and Revenue
09.2019 - 02.2022
Office Specialist
Dakota County Public Health Department
01.2005 - 09.2019
Bachelor of Arts - Organizational Leadership
Bethel University