Tammi Myles
Detroit,MI
Summary
Competent Telecommunications Technician bringing twenty years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
26
26
years of professional experience
Work History
Telecommunications Specialist
AT&T
12.2002 - 12.2022
- Performed installation, repair and tests or analyses on telephone and special service lines utilizing computerized test equipment,
- Dispatched, coordinated and assisted technicians to clear trouble cases.
- Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Reviewed and interpreted service orders and circuit layout diagrams.
- Liaised with component vendors to properly operate and maintain telecommunications equipment.
Service Representative
AT&T
06.1997 - 12.2002
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Negotiated and prepared service order requests from existing and new customers for installation, removal or changes of telephone service.
- Corrected billing and service errors.
- Computed and quoted rates, adjustments and balances to customers.
Education
Bachelor of Arts - Interdisciplinary Studies
Siena Heights University
Southfield, MI05.2020
Skills
- Project Requirements
- Network Security Management
- Mission Support
- Final Design Delivery
- Basic Computer Knowledge
- Service Order Experience
- Central Office Support Systems
- Telecommunications Training and Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Telecommunications Specialist
AT&T
12.2002 - 12.2022
Service Representative
AT&T
06.1997 - 12.2002
Bachelor of Arts - Interdisciplinary Studies
Siena Heights University
Similar Profiles
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
MURICEO FELIXMURICEO FELIX
Premier Service Consultant at AT&TPremier Service Consultant at AT&T
Brandon GrissomBrandon Grissom
Wire Technician at AT&TWire Technician at AT&T
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
Kendra DavisKendra Davis
Academic Interventionist at Detroit Public School Community DistrictAcademic Interventionist at Detroit Public School Community District