Summary
Overview
Work History
Education
Skills
Timeline
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Tammi R. Williams

Tallahassee,USA

Summary

MS Analyst II with expertise in user acceptance testing and software testing methodologies at the Department of Highway Safety and Motor Vehicles. Skilled in managing team tasks and fostering collaboration, with a strong focus on database management. Proven problem-solving abilities ensure high-quality deliverables and efficient project execution.

Overview

39
39
years of professional experience

Work History

MS Analyst II (Promotion)

Department of Highway Safety and Motor Vehicles
Tallahassee, FL
10.2022 - Current
  • On the MyDMV Portal team, I am required to write test cases based on rules and requirements.
  • Involved in team meetings, including 'stand up' meetings daily to provide any updates on any tasks that are in progress.
  • User acceptance testing, sprint testing, regression testing and end to end system testing.
  • Submit requirements questions (tasks) as needed.
  • Detect and report system bugs as they are found.
  • I am currently a team lead and have assisted other team leaders during their absence.
  • Assigned tasks to teams' members.
  • Also assist team members when they have questions to determine if requirement questions or bugs need to be written.
  • Assisting with sprint planning, adding estimates to tasks to ensure we have the correct amount of time to complete each task.
  • I have tested MyDMV Portal, FRVIS, and Orion Motorist Maintenance, experience with testing WRAPs as needed.
  • Assisting with other projects as needed, also assisting other members with their project needs.
  • Meeting with various members of the team to discuss any questions, concerns or roadblocks.
  • Presenting demos for product owners, managers and other team members as stories are marked testing complete.
  • I have experience using Blueprint (daily), testing using Agile methodology.
  • I use Sequel Developer to run sequel queries for data that may be needed to properly test each test case.
  • Working on various WRAPs assigned by the supervisor.
  • Experience using the following programs: SQL for beginners (for a 2nd time), MTM-Microsoft Test Manager, Blueprint, Sequel Developer, TFS-Team Foundation Server.

MS Analyst I

Department of Highway Safety and Motor Vehicles
Tallahassee, FL
12.2021 - 04.2022
  • On the MyDMV Portal team, where I was required to write test cases based on rules and requirements.
  • Involved in team meetings, including 'stand up' meetings daily to provide any updates on any tasks that are in progress.
  • User acceptance testing, sprint testing, regression testing and end to end system testing.
  • Submit requirements questions (tasks) as needed.
  • Detect and report system bugs as they are found.
  • Have tested MyDMV Portal, FRVIS, Virtual Office and Orion Motorist Maintenance, experience with testing WRAPs as needed.
  • Assisting with other projects as needed, also assisting other members with their project needs.
  • Meeting with various members of the team.
  • Presenting demos for product owners, managers and other team members as stories are marked testing complete.
  • I have experience using Blueprint (daily), testing using Agile methodology.
  • I use Sequel Developer to run sequel queries for data that may be needed to properly test each test case.
  • Experience using the following programs: SQL for beginners (for a 2nd time), MTM-Microsoft Test Manager, Blueprint, Sequel Developer, TFS-Team Foundation Server.

Operations Review Specialist

Department of Highway Safety and Motor Vehicles
Tallahassee, FL
11.2016 - 05.2020
  • Team leads for the MyDMV Portal team, where I was required to write test cases based on rules and requirements.
  • Holding team meetings on a daily basis, involved in other team meetings, including 'stand up' meetings daily to provide any updates on any tasks that are in progress.
  • Assigning team members tasks.
  • Responsible for estimating hours for the project for each sprint.
  • Assisting team members with questions to determine if bugs needed to be reported or if requirement questions should be reported.
  • User acceptance testing, sprint testing, regression testing and end to end system testing.
  • Submit requirements questions (tasks) as needed.
  • Detect and report system bugs as they are found.
  • Have tested MyDMV Portal, FRVIS, Virtual Office and Orion Motorist Maintenance, experience with testing WRAPs as needed.
  • Assisting with other projects as needed, also assisting other members with their project needs.
  • Meeting with various members of the team.
  • Presenting demos for product owners, managers and other team members as stories are marked testing complete.
  • I have experience using Blueprint (daily), testing using Agile methodology.
  • Worked on various legislative WRAPs.
  • Experience using the following programs: SQL for beginners (for a 2nd time), MTM-Microsoft Test Manager, Blueprint, Sequel Developer, TFS-Team Foundation Server, FRVIS, Virtual Office, Orion.

Employment Program Specialist

Department of Economic Opportunity
Tallahassee, FL
10.2011 - 11.2015
  • Responsible for mailing letters to customers advising them of their eligibility and employer charges. (employers and claimants) using Microsoft Word.
  • Using Excel to create spreadsheets to monitor defects with Connect, showing and identifying the progress of issues found within our applications.
  • Creating SQL reports, exporting data as a feed to create various types of charges from a batch upload process.
  • Report and monitor any issues we currently have with the Connect system.
  • Testing Connect system (SQL/Oracle database), ensure that the software is working properly in real-time for each user.
  • Testing to determine if an application crashes and what function was being done that caused the application to crash.
  • Application load time must be sufficient (little to no lag time and causing delays).
  • Regression testing, testing new changes with our programming, reporting any errors that may occur and cause the older programming that is still being used to not function properly.
  • Writing and providing detailed instructions on 'workarounds' (mapping) as needed for current applications if a defect is found that cannot immediately be fixed.
  • SQL searches, used to update and retrieve information from our database.
  • When a new build goes live, I must report to our super-user any issues that we have with this build and assist with determining the cause for this issue, we then meet to decide the priority level of this issue and what action can be taken to correct the issue.
  • Performing UAT (user acceptance testing) anytime there is a new build to determine if the user would experience any issues when running the application.
  • Working with programming in scrum meetings (time boxed to 15 minutes) and assisting with sprint testing.
  • The Relational Database Management System that we use is called Connect, which uses SQL to access the database.
  • I assist with new builds and managing of our applications.
  • Once a new build is implemented, I do on-site real-time testing, and determine the cause of the defect.
  • Running a RCA (root cause analysis) to determine what actions or behaviors caused the issue.
  • Understand and implement how to properly score/tally employee production based on criteria set forth by USDOL.

UC Examiner II

Agency for Workforce Innovation
Tallahassee, FL
10.2001 - 10.2011
  • Review all wage credit appeals, make decisions to issue appealable determinations for monetary reconsiderations.
  • Processing requests for transfer of Florida wage credits to be used on out of state combined wage claims.
  • Process incoming monetary determinations from liable states.
  • Determine if an employer should be liable to pay taxes.
  • Mailing letters to customers advising them of their eligibility and employer charges. (employers and claimants) using Microsoft Word.
  • Implemented Citrix (program used by DOR), tested the system to ensure that it would work with our current programming, reported errors to DOR for their programmers to resolve.
  • Create field investigations using the Department of Revenues Citrix (SAP Weaver) program.
  • This is done so that DOR can determine if the claimant is an employee or an independent contractor.
  • If it is determined that the claimant is considered an employee, wages are then added to the claimants wage transcript and used to determine their weekly benefit amount.
  • If the claimant is determined to be an independent contractor no wages will be added to the wage transcript.

UC Examiner I

Agency for Workforce Innovation
Tallahassee, FL
02.1998 - 10.2001
  • Examining wage credit appeals.
  • Making decisions to issue appealable determinations.
  • Processing requests for transfer of Florida wage credits to be used on out of state combined wage claims, making sure to follow Florida guidelines, laws and regulations.
  • Providing weekly and monthly reports required using Excel.
  • Processing incoming monetary determinations from liable states.
  • Maintaining files until a determination can be made.
  • Using secured online computer transactions to collect and maintain data.
  • Providing weekly and monthly reports statistics using Excel spreadsheets as required by the supervisor.
  • Testing Suntax/Citrix (SAP NetWeaver Portal) for DOR when our department was given access to use their system to obtain employer and claimant information.
  • Testing Suntax/Citrix for DOR as they developed a programming which we could create field investigations for employers who issue claimants 1099 forms, stating that the claimants are independent contractors.
  • We would send the information to DOR so that they can properly determine if the claimant was an independent contractor or not.
  • Reporting any Suntax/Citrix (SAP NetWeaver) issues/errors to DOR.

UC Examiner I

Department of Labor & Employment Security
Tallahassee, FL
02.1995 - 02.1998
  • Processing returned warrants (returned due to being undeliverable by the Post Office).
  • Entering comments into legacy mainframe as to the reason the warrants were returned, this information was located on the envelope.
  • Contacted the claimants via telephone, email, or letter, to attempt to verify their correct mailing address.
  • After obtaining the new address, if one is available, I would then change the address in the legacy system and remail the warrant.
  • If unable to obtain a new address the warrant is sent over to the comptroller's office to be voided.
  • Process requests for duplicate warrants.
  • When a warrant has been voided because we were unable to obtain a correct mailing address and the claimant calls requesting their warrant be remailed, we must issue a request to the comptroller's office for a duplicate warrant.
  • If the claimant calls and requests their warrant and we find that the warrant has been cashed, we must submit paperwork to the comptroller's office requesting photocopies of the warrant.
  • Once that information is received, we then forward it to the claimant.
  • When a claimant receives unemployment, they are mailed a 1099-G form, which must be used when filing their taxes with IRS.
  • When a claimant notifies our department that they have not received their 1099-G forms, we must process a request through legacy mainframe requesting a duplicate form be mailed to the claimant.
  • Provide monthly detailed reports indicating the reason for warrants being returned.

Senior Clerk

Department of Labor & Employment Security
Tallahassee, FL
12.1992 - 02.1995
  • Processing returned warrants (returned due to being undeliverable by the Post Office).
  • Entering comments into legacy mainframe as to the reason the warrants were returned, this information was located on the envelope.
  • Contacted the claimants via telephone, email, or letter, to attempt to verify their correct mailing address.
  • After obtaining the new address, if one is available, I would then change the address in the legacy system and remail the warrant.
  • If unable to obtain a new address the warrant is sent over to the comptroller's office to be voided.
  • Ordering supplies and maintaining inventory for a unit of approximately 25 employees.
  • Handling maintenance agreements for all our equipment (computers, Pitney Bowes mailing machines and telephones).
  • Organizing and maintaining a filing system for the supervisor.
  • Preparing statistical information to complete reports.
  • Entering time and attendance for OPS and Career Service employees.

Clerk Specialist

Department of Labor & Employment Security
Tallahassee, FL
04.1990 - 12.1992
  • Ordering supplies and maintaining inventory for a unit of approximately 25 employees.
  • Handling maintenance agreement for all our equipment (computers, Pitney Bowes mailing machines and telephones).
  • Organizing and maintaining a filing system for the supervisor.
  • Preparing statistical information to complete reports.
  • Entering time and attendance for OPS and Career Service employees.
  • Typing all employee evaluations and processing new hire forms for Career Service and OPS personnel.

OPS Clerk Specialist

Department of Labor & Employment Security
Tallahassee, FL
07.1989 - 04.1990
  • Ordering supplies and maintaining inventory for a unit of approximately 25 employees.
  • Handling maintenance agreements for all our equipment (computers, Pitney Bowes mailing machines and telephones).
  • Organizing and maintaining a filing system for the supervisor.
  • Preparing statistical information to complete reports.
  • Entering time and attendance for OPS and Career Service employees.
  • Typing all employee evaluations and processing new hire forms for Career Service and OPS personnel.

OPS Clerk (DCT High School Program)

Department of Natural Resources
Tallahassee, FL
08.1988 - 07.1989
  • Preparing documents for microfilming, pulling out staples and taping and documents as needed so that they will properly feed through the machines.
  • Microfilm documents, pull needed documents from microfilm and deliver to associates as requested.

Waitress (part time)

Hubbles Catfish
Hosford, FL
06.1987 - 08.1988
  • Preparing set up trays that must be placed on each table as customers come in and are seated.
  • Take customer orders, ensure they are accurate.
  • Once their food is prepared, deliver to their table in a timely manner, ensure that customers always have plenty of beverages.
  • Assist with cleaning off tables and washing dishes as needed.
  • When customers leave, 'ring' them up using a standard cash register.
  • Answering the telephone and taking orders over the phone and making reservations as needed.

Waitress/Dishwasher (part time)

Jimmys House of Catfish
Hosford, FL
05.1986 - 06.1987
  • Preparing set up trays that must be placed on each table as customers come in and are seated.
  • Take customer orders, ensure they are accurate.
  • Once their food is prepared, deliver to their table in a timely manner, ensure that customers always have plenty of beverage.
  • Assist with cleaning off tables and washing dishes as needed.
  • When customers leave, 'ring' them up using a standard cash register.
  • Answering the telephone and taking orders over the phone and making reservations as needed.

Education

High School Diploma -

Tallahassee High School
Tallahassee, FL
07.1988

Skills

  • Windows operating systems
  • Multi-line phone systems
  • Office equipment management
  • Microsoft Office Suite
  • Database management
  • Web browser proficiency
  • User acceptance testing
  • Software testing methodologies

Timeline

MS Analyst II (Promotion)

Department of Highway Safety and Motor Vehicles
10.2022 - Current

MS Analyst I

Department of Highway Safety and Motor Vehicles
12.2021 - 04.2022

Operations Review Specialist

Department of Highway Safety and Motor Vehicles
11.2016 - 05.2020

Employment Program Specialist

Department of Economic Opportunity
10.2011 - 11.2015

UC Examiner II

Agency for Workforce Innovation
10.2001 - 10.2011

UC Examiner I

Agency for Workforce Innovation
02.1998 - 10.2001

UC Examiner I

Department of Labor & Employment Security
02.1995 - 02.1998

Senior Clerk

Department of Labor & Employment Security
12.1992 - 02.1995

Clerk Specialist

Department of Labor & Employment Security
04.1990 - 12.1992

OPS Clerk Specialist

Department of Labor & Employment Security
07.1989 - 04.1990

OPS Clerk (DCT High School Program)

Department of Natural Resources
08.1988 - 07.1989

Waitress (part time)

Hubbles Catfish
06.1987 - 08.1988

Waitress/Dishwasher (part time)

Jimmys House of Catfish
05.1986 - 06.1987

High School Diploma -

Tallahassee High School

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